Manager, Relationship Diners Club

Business Segment: Business & Commercial BankingStrategically drive the Diners Club CVP across the corporate, travel & Bank segments. Achieve Acquisition, Retention, Risk, Compliance, and Cost Management targets. Consistently deliver a professional level of service with the utmost integrity to responsibly deliver value to customers and stakeholders, whilst building a sustainable, profitable, and balanced portfolio.Represent the Diners Club brand appropriately in all interactions. Maintain confidentiality for clients and stakeholders. Exhibit expertise in Diners Club products and services. Achieve specific performance targets and activate new accounts. Manage a sustainable pipeline and grow existing accounts through a CRM strategy. Provide exceptional service to Key Accounts with regular communication. Aim for at least 70% penetration in cross-sell and up-sell opportunities. Minimize client attrition to below 5%. Understand industry processes and customer payment practices. Ensure profitability and manage risk effectively. Provide timely feedback and reporting as required.QualificationsMinimum QualificationsType of Qualification: TertiaryField of Study: Business CommerceExperience RequiredMinimum of 3 years' experience in a target driven sales environment, computer literacy, particularly Excel (spreadsheets and data interrogation etc.), strong team player for collaborative management of customers.Additional InformationProblem SolvingPlanningDecision MakingTeam PlayerMS Word / Excel / PowerPointAn understanding of Risk/Credit evaluationProduct and Services Knowledge
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