Manager Recoveries

To maximise recovery of the non-performing book through the application of Legal / Risk management processes in order to minimise loss / risk for Nedbank.Job ResponsibilitiesRehabilitate delinquent accounts by concluding settlement agreements and arrangements with clients within mandate.Meet monthly individual and team performance (Business and Financial) targets by proactively managing the portfolio.Build and maintain effective relationships with internal and external stakeholders by providing support, communicating effectively, and conducting oneself professionally.Create world-class customer service by resolving queries effectively within turnaround times.Drive team efficiency by planning and executing business strategies and reviewing daily reports.Manage team performance, skills, and knowledge through on-the-job training, counselling, and coaching.Recommend and submit policy and procedure enhancements with supporting documentation.Stay updated with legislative changes by attending industry workshops and information sessions.Maintain professional and ethical standards by ensuring compliance with regulations, policies, and procedures.Manage external stakeholder performance within specified parameters, mandates, and SLAs.Identify performance gaps via evaluations and analysis of data from the MIS.Implement risk management practices by identifying, assessing, and acting on risks.Support the achievement of strategic objectives by aligning systems, processes, services, and solutions with Nedbank and Business Unit plans.Identify personal training and career development opportunities through management feedback.Complete all personal development activities within set timeframes.Share industry knowledge and trends during interactions with team and stakeholders.Gain support for new or improved processes by highlighting benefits and facilitating implementation.Contribute to a culture supporting transformation goals through Nedbank initiatives.Participate in corporate responsibility activities aligned with business strategy.Identify and recommend process improvements to add value to Nedbank's operations.Job Responsibilities ContinuePeople SpecificationEssential Qualifications - NQF LevelDiplomaPreferred QualificationA relevant Law Degree with admission as an Attorney or a Commerce Degree.Essential CertificationsPreferred CertificationsMinimum Experience LevelAt least 5 years of experience in recoveries or collections industry.Technical / Professional KnowledgeBanking proceduresBusiness acumenData analysisGovernance, risk, and controlsRelevant regulatory knowledgeDecision-making processesOperational knowledge specific to the clusterDebt recovery practicesCoaching skillsCommunication skillsDecision-making skillsStress toleranceWork standardsWork managementTechnical and professional skills---------------------------------------------------------------------------------------Please contact the Nedbank Recruiting Team at +27 860 555 566If you can't find the job you're looking for, activate job alerts to be among the first to know when new positions are available.Nedbank Ltd Reg No 1951/000009/06.Authorised financial services and registered credit provider (NCRCP16).For assistance, please contact the Nedbank Recruiting Team at +27 860 555 566
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