Description:
We need an operations management expert who understands and can define the operational requirements needed to execute the ooba Home Loans sales Strategy.
The role is suitable for skilled collaborator-executer who is capable of taking both a 30 000 feet helicopter view of the sales OPS function, and get their hands dirty at a transactional level. The role will also encompass accountability for representing the business perspective in regard to the development and progress of ooba's systems, tools, products and technology, and will require collaboration with ooba's Strategic Business Enablement and Marketing Teams.
Based at ooba's Head Office in Cape Town, the Manager: Home Loans Sales Operations will work in close partnership with the Head of Home Loans and Head of Sales to drive the development and implementation of the ooba Home Loans sales operations strategy. This role will also require close collaboration with ooba's Provincial Sales Managers, including in regard to their operational and premises requirements.
Required Qualification & Experience
Extensive operations management experience in a highly sales-driven environment
Experience in engaging in regard to the implementation of systems and appropriate change management
Required Skills & Knowledge
Excellent tactical operations planning and management skills
Understanding of a competitive environment, diverse stakeholder needs and the ability to work resourcefully with strategic goals in mind
Budget forecasting and management skills with a strong focus on maintaining cost effectiveness
Compensation and incentive design, implementation, and governance structures
Process design and optimisation
Technology enablement (including CRM)
Performance and effectiveness tracking and evaluation (including MIS and data analysis)
Incentive programme management
Business analysis
Project management
Facilities management
Excellent communication (both written and verbal), influencing and negotiation skills, required to cooperate with a wide range of internal and external stakeholders (sales, product, learning, marketing and service teams, etc.)
Required Competencies
Structuring
Planning
Cooperation
Directing
Negotiation
Performing under pressure
Analysis and forming opinions
Helicopter view
Key Performance Areas
Sales Operations Strategy: Formulating, designing and delivering an operational effectiveness strategy and implementation plan with clear milestones and measurements that will support the execution of the National Sales Strategy
Operational Effectiveness and Productivity, Systems and Tools: Optimised sales processes and supporting enablement; Forecasts and budgets; Compensation and incentive design, implementation plan, and governance structures; High performance culture and demonstrable Sales Force productivity; Delivery partner integration, contacting and accountability; CRM
Insights, Analysis and Reporting: MIS strategy for business, Sales Force and business partners; Identification, design and commissioning of analysis required for decision making; Proactive engagement on sourcing and production of management information relevant to support the business mission
Business Performance and Finance: Integration and management of sales forecasts and financial budgets; Design and implementation of KPIs for overall business performance, considering performance of all areas relevant to achieving the business' mission; Oversight and active management of the business unit's budget; Ensuring that spend effective and costs under control
Sales Programmes: Ad hoc incentives; Sales Awards and Incentive programmes
Implementation and adoption of Products and Tools into the Business: Interface between the owners of the Customer Experience and Products & Tools Roadmap and the Sales Force; Interface for internal systems and other business tools between home loans and strategic business enablement; Product and tool performance; Identification of innovation opportunities and integration with product development mechanisms; Strategy for partner and user experience
Sales Premises oversight from facilities, enablement, costing and operational perspectives
4 days ago
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