MANAGER: CALL CENTRE (STUDENT ENROLMENTS)/EAST LONDON – Job applicants MUST HAVE previous Call Centre Management experience, non-negotiable Essential Work Experience10 years in Contact Centre Sales ManagementTrack record of management experience and capability to manage, motivate teams and lead them in achieving objectives.Strong understanding of sales strategies, metrics, and performance ManagementProficiency in Microsoft Office Suites and CRM Software; Power BIHigh level of professionalism and attention to detail, with ability to work under pressure and meet deadlines.Excellent analytical skills with the ability to interpret complex data and trends.Strong leadership, team management, problem-solving skills.Ability to motivate and inspire sales teams to achieve high performance.
Functional AccountabilityMonitor and analyse enrolment performance metricsAnalyse data Identify trends, opportunities, and areas for improvementCollaborate with leadership to align enrolment strategies with organizational objectives.Identify best practices and innovative approaches to improve enrolment processesOversee the implementation and utilisation of tools and CRM systemsEnsure enrolments team are effectively using tools and systems to track and manage their activities.Set clear performance goals and targets in collaboration with leadership.Develop and manage performance tracking systemsProvide ongoing coaching and support to enrolment team membersConduct regular performance reviewsPrepare and present performance reports to senior managementImplement corrective actions and performance improvement plans as needed.Evaluate and refine enrolment processesStay informed about industry trends, market conditions, and competitive landscape.Use market insights to adjust enrolment strategies and tactics accordingly.Provide recommendations on product positioning and market opportunities.Implement best practices and continuous improvement initiativesConduct regular reviews of sales processes and make recommendations for enhancements.Salary – Market relatedApplication Process:
