Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
To manage and coordinate a team responsible for the creation, access, storage, tracking and reporting of reference data (eg ownership changes, creation of accounts, client information and financial instruments) within Investor Services Operations according to Data and Information governance requirements, policies, standards, processes and procedures, maintain data integrity throughout the lifecycle to ensure a high level of data quality using approved tools and methodologies to ensure accurate and complete reporting.
Identify, collect, utilise, monitor and maintain market / client reference data from various sources to ensure best information possible. Proactively monitor and assess issues and exceptions to resolve data issues in line with Group and Market data standards. Proactively monitor and cleanse/remediate data where required. Understand the impact of market reference data on different stakeholder groups (Investment Accounting, Replication, Government Funds and Trustee services)
Data Quality Assurance
Ensure that market reference data are of a level that will enable tactical imperatives and minimise operational risk (including alignment with Group Data Management and market standards).
Implement business and data quality rules, data-quality metrics and requirements, including the values, ranges, and parameters that are acceptable for each data element to ensure consistency and quality of data.
Initiate engagements with other stakeholders such as Group Internal Audit, Information Risk, Operational Risk, Privacy for combined assurance and reviews to track implementation progress against Data and Information governance.
Create data remediation plans to address any identified anomalies and discrepancies required to improve data quality. Monitor progress against the plans and report to relevant stakeholders.
Query resolution and tracking
Proactively liaise with stakeholders to understand and resolve escalated reference data issues to ensure all data validations and queries / exceptions are resolved within SLA. Monitor and track trends to identify opportunities for operational improvement.
Build trusted relationships and liaise with internal and external stakeholders to resolve market reference data issues, meet client's expectations, regulatory requirements and mitigate risk to CIB.
Monitor, manage and resolve escalated operational problems, queries and system downtime to maintain efficient operations, the provision of a high-quality service to internal and external clients and to mitigate the risk of time delays and associated costs. Ensure robust end-to-end processes and procedures for the set up and maintenance of investor reference data in the core systems. Collaborate with stakeholders and manage/support ad hoc projects that will result in continuous improvement within ISO Operations
Effectively coordinate, manage, coach, plan, prioritise, performance manage and set goals for self and team to deliver the day-to-day plans and contribute to the achievement of Investor Services strategic goals.
Ensure knowledge, understanding and adherence to all applicable regulations, policies, processes, procedures and work instructions and ensure the use of prescribed tools, templates and systems, ensuring all work is carried out in a controlled and consistent manner and all relevant procedural / legislative requirements are fulfilled while delivering a quality, cost-effective service, optimising governance and compliance whilst minimising risk
Reporting and Management Information
Generate reports and management information within Investor Services Operations to communicate as appropriate to internal stakeholders to keep them informed of compliance, governance, operational risk, incidents, and identify trends and areas for improvement
Preferred Qualification and Experience
Mathematical Sciences or Business Commerce
SAIFM / STRATE
Years: 3-4 years
Experience Description: Data management within an Investment Banking or Asset Management (Custody) environment. Experience working with BANCS or equivalent custody account and asset servicing solution
Years: 1-2 years
Experience Description: Managing a team for operational outcomes
Holding People Accountable
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