Manager Billing and PaymentThe OrganisationThe MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment. Key areas of operations are:
Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers
Pay Television: direct-to-home satellite and digital terrestrial television services;
SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, and
Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.
The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. MultiChoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:
Expand Pay TV, SVOD subscriber base and Advertising sales
Focus on investment and technology
Maintain a local approach
Provide quality service
Attract innovative and motivated employeesPosition NameManager Billing and PaymentPosition IDReports toSenior Manager Order to Cash (OTC)Direct Reports6DivisionGroup FinanceDepartmentFinance Shared Services – Order to CashKey CustomersInternal: Consumer and B2B clients, MCSA Head of Finance, MCSA Finance Head of shared services, OTC Manager, Group MCSA CFO, Company Business Partners, Customer Group, Connected VideoLocationSouth Africa, RandburgPurpose of the Position
To manage the various OTC platforms, payment channels and billing platforms
To maintain collaborative relationships between the business and third-party payment platform providers as well as financial institutions
To manage billing and payments across Business-to-Business (B2B) and Business-to-Consumer (B2C)
The scope of responsibility will also include all activities within the billing and payments journey including operational processes effected by Customer CareKey Performance AreasTasksMaintaining an efficient billing & payment processResponsibilities of this position include, but are not limited to, those listed below:
Develop, review and update billing rules as needed and identify improvements that will affect the overall experience of the customer
Perform and sign off UAT testing on all billing and process related changes into the core billing system and Clarity
Leakage Management: Manage controls to ensure minimum OTC revenue losses by correcting the KPIs discrepancies on a daily basis
Collaborate with the Customer Group and operations to make sure that billing issues raised are resolved timeously
Resolve issues raised, by fixing customer accounts in Clarity/ICX and log Technology change requests to fix system errors or system configuration updates (i.e. billing rules), as required
Perform 1st line root cause analysis on persistent discrepancies and provide input for solutions
Continuously review the end-to-end billing & payment process to prevent revenue leakage related to billing and/or payments
Work with the system architects to develop, improve and support automation and efficiency of all issues identified by stakeholders
Agree on, and oversee performance against, clear SLAs with third party payment platforms and escalate issues when needed
Onboard and test new payment platforms that enhance the digital payment strategy
Drive initiatives to improve the “Pay” customer journeyPeople ManagementStructure and manage the Billing and Payments team from a day-to-day basis, measuring performance and actively managing, and taking proactive steps to fix, performance issues
Actively participate in growing the individual capabilities of the team keeping them abreast of leading practices
Develop and coach the Billing and Payments teams to identify talent and build the team to support further growth and expansion of the company
Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed
Strengthen team skills through available training and developmental programs
Mentor, motivate and develop team members and ensure that their efforts are recognized
Ensure efficient workflow and work distribution to meet deadlines
Provide a positive climate for supportive working relationships
When required, initiate disciplinary processes for team members calling on support from Human Resources as needed
Manage the teams to ensure consistent and timeous delivery of daily and monthly outputsStakeholder Engagement/ManagementProvide billing related guidance to business partners based on performance metrics and feedback across the organisation
Ensure continued stakeholder sponsorship and alignment across the organisation
Build partnerships and working relationships within the business to create awareness of risk areas and potential improvementsProject managementProvide input and sign off the BRS and/or Customer Journey for product development and enhancements
Approve UAT and SIT results relating to Billing and Payments of new products and Services
Analyse and validate system enhancements required, in line with the full Clarity ecosystem to ensure no upstream or downstream impact from a process and rule perspective
Monitor persistent issues in order to draft BRS documentation for EBS & SAP on how the system should work vs how it is workingQualification
BCom Business Informatics/Degree in Information Systems
Global Shared Certificate will be an added advantageExperience & skills
Required
6+ years working experience in Payment Platforms and Billing Platforms within media, financial services or telecommunications
5+ years in a management role leading a team within a complex environment (preferably in a Shared Services environment)
Strong knowledge of the subject matter (payment platforms, bank recons & billing)
Proactive, capable of driving results without supervision
Excellent leadership, teamwork and communication skills
Detail oriented with analytical, investigative, problem solving skills
Preferred
Experience in continuous improvement, project management
Exposure to SAP ERP, MS Dynamics CRM, Hansen’s ICX, Clarity and Accurate
Technology acumen in different types of payment platforms and integration methods
Knowledge in Business Intelligence and Analytics are advantageousTechnical Competencies
Strong working knowledge of payment gateway architecture
Knowledge of e-commerce, real-time payments and open digital payment strategies
Operational knowledge of financial shared services and its various components
Strong working knowledge of the Billing process and Payment platform processes
Practical knowledge of effective governance frameworks and continuous improvement methodologies
Project management expertise
Business Requirement Specification drafting
Knowledge of financial accounting theories and ability to apply them proficiently
Technical knowledge of financial accounting systems, process automation, Business Intelligence and analytics tools
Ability to understand, develop, refine and implement financial procedures and policies, and ensure its consistent application without deviationBehavioural Competencies
Relationship Building
Conflict Resolution
Decision Making
Critical Appraisal
Holistic Thinking
Persuading & Influence
CoachingJob: Functional
Primary Location: ZAF-GT-Randburg
Organization: Shared Services
Schedule: Full-time
Job Posting: 24-03-2021
Closing Date (Period for Applying) - External: 01-04-2021
