Managed Services - Senior Manager

Managed Services - Senior Manager



Managed Services - Senior Manager


Details of the offer

Job Description

The mandate of this role is to lead the growth of the Managed Services Operate portfolio through driving the Go to Market strategy, revenue generation and business growth, accelerate growth of the Managed Services practice by developing the market across South Africa and other African territories across wide variety of related capabilities and solutions.
Key responsibilities:
Business development
Thought-leadership and marketing
Practice management
Capability development

Team leadership
Key Performance Areas:
1. Strategic Impact
2. External / Internal Client Impact
3. Business Development
4. Budgets / Profitability
Strategic Impact
Give meaningful input into the development of strategy of the Portfolio in relation to specific area of expertise
Identifies innovative solutions to enhance / renew service offerings to market
Heads up sales presentation teams for new and retained business
Leads negotiations with clients
Actively identifies multiple sales opportunities and leads pursuit process
Leads/contributes to preparation of proposals/tenders and presentations
Builds relationships across portfolios and service lines for cross-selling opportunities and combined engagement pursuits
Drives own client portfolio and profitable book of business

Client Impact: External / Internal
Maintains high level oversight of client projects
Develops productive, credible and trusting relationships with current and targeted clients
Develops a network of senior-level internal relationships across Deloitte to understand other business unit offerings and market own area
Establishes and maintains strong relationships with business leaders across industries

Development/Growth of Team
Maintains own development and knowledge in specialised area and business
Demonstrates commitment to transformation agenda of the firm

Budgets / Profitability
Negotiates pricing for engagements to ensure profitability whilst maintaining client interests
Manages WIP – billings and cash collections

Differentiators for this specific role:
Brings a book of business / portfolio of clients - Does not have a restraint of trade impacting our current and targeted clients, or industries
Has experience in more than one of our focused industries
Has experience in more than one of Manages Services Operate offerings

Business Development
Identify and pursue MS Operate opportunities with annuity revenue
Identify and pursue new clients
Identify and pursue Outsourcing and Managed Services Deals
Assemble suitable pursuit team for each pursuit


Postgraduate qualification (relevant to Service Area / Business Management)
15+ years in Consulting
10 years in a client service role, with 7 of these in a senior management role
Additional Information
*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

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