Maintenance And Support Services Administrator - George Campus

CORE PURPOSE OF JOB

To manage and administer the process of Maintenance- and Support Services at the George campus, including service requests from call logging to call closure; monitoring of progress of service requests; continuous communication with stakeholders; and administrative support.

KEY PERFORMANCE AREAS

Manage the Maintenance Services process (including monitoring and follow up of Maintenance – and support services job requests)
Manage delivery standards and escalations
Communicate with important stakeholders and service providers
Provide management information to management
Administer the procurement and financial processes form purchasing order to payment.
Administrative Support

CORE COMPETENCIES

Excellent communication skills
Good interpersonal skills
Excellent service delivery and customer care skills
Planning, organizing and financial management skills
Be open, flexible and innovative
Good work ethic
Advanced knowledge of Microsoft Office products, especially Excel
Good administrative skills

REQUIREMENTS

National Diploma in Communication and/or Public Relations and/or Customer Care and/or Office Administration or other suitable qualification
Three years’ experience with stakeholder communication and/or;
Three years’ experience in a helpdesk environment; and/or
Three years’ experience with customer service delivery and
Experience with using Microsoft Office products
Three years’ experience in an office administration environment.

Experience related to administration of maintenance and support service related job requests at an institution of higher learning will be an added advantage.

ADDITIONAL INFORMATION e.g. contact person and telephone number, e-mail; etc.

CLOSING DATE FOR APPLICATIONS:9 December 2020
Disclaimer:
No applicant would be accepted after the closing date (9 December 2020).
Nelson Mandela University reserves the right not to make an appointment. In considering candidates for appointment into the advertised posts, preference will be accorded to persons from a designated group in accordance with the approved Nelson Mandela University Employment Equity Plan.