Lodges & Spa Duty Managers Needed

Lodges & Spa Duty Managers Needed
Company:

(Confidential)


Lodges & Spa Duty Managers Needed

Details of the offer

Heritage Hospitality Recruitment are looking for a Duty Manager that will be responsible for ensuring that the guests experience from arrival to departure is seamless in accordance with all policies and procedures set by company.
The Lodges & Spa Duty Manager will be responsible for assisting the Front Of House Manager. His/her assistance includes leading and managing all sections of the Guest Relations Department in order to ensure the highest standards are kept in guest service and hotel cleanliness/maintenance standards. The Lodges & Spa Duty Manager monitors the Guest Relations employees to make sure all guests receive prompt and personal recognition. He/she takes care of the guest relations operation including handling guest arrival, departure and guest/information requests, room assignment and check-out procedures. He/she also need to be able to jump in and assist other departments if need be. Furthermore an the Lodges & Spa Duty Manager assists the Front Of House Manager in employee related matters such as evaluations and consulting.
KEY CHARACTER TRAITS NEEDED
1. Friendly and outgoing personality
2. Professional manner and attitude
3. Natural warmth and friendliness
4. Punctual
5. Honest
6. Well groomed
7. Good communication skills
8. Excellent telephone mannerism
9. Self-discipline
10. Helpful, adaptability and flexibility
11. Attention to detail
12. Excellent people skills
13. Pro-Active and a team player
14. Be alert and innovative
15. Good basic computer and administration skills
16. Takes responsibility for each given task
17. The ability to liaise and work with various cultures and religions
MAIN DUTIES & RESPONSIBILTIES
? Able to carry out and complete all duties responsible for a Guest Relations Liaison & Night Audit
? Attend morning meetings when on shift and FOHM or LOP is not present
? Able to compile the roster
? Ensure Guest Relations Team are punctual
? Ensure that Guest Relations Team keeps a high standard of personal hygiene and appearance as per the Uniform Standard
? Keep a check on manning levels to maintain a balance of experience and language capabilities
? Motivates the Guest Relations Liaison’s to be consistently upbeat, friendly and outgoing
? Ensure that all guest queries are taken and processed in a speedy and efficient manner
? Ensures they adhere to the established policies and procedures. In particular greeting guests, problem solving and follow-up to guests’ requests and telephone etiquette
? Ensure that the Guest Relations, public areas and surrounds are always kept to the required standard of appearance as dictated by company and in accordance with company policies
? Encourage cross-training and cross-promotion of members of the Guest Relations Team and fellow colleagues who wish to join from other departments
? Reviews the Maintenance K-drive Log on a daily basis and ensures the Guest Services team are entering Maintenance Requests correctly and following up that the tasks are completed
? Maintain and improve standards in your areas of responsibility
? To take initiative in improving the department and implementing new procedures where applicable
? To ensure attention to detail in all tasks is given. Provide feedback to the said team member should something not be up to standard to allow change & growth of an
individual
? Ensure all Guest Relations Liaison’s staff are trained on all aspects of the company's products and services
? Ordering of Guest Relations Liaison’s uniforms
? Able to correctly react and assist in an emergency situation ie: medical, fire or theft
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To apply, please send your updated CV, profile photo and written references.


Source: Hoteljobs_Co


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