Kendrick Recruitment are currently seeking a Lodge Manager for a Luxury Lodge in the Marakele National Park. You’d be required to manage the lodge in such a manner that Guest expectations are exceeded and budgeted profit margins are achieved. To ensure the efficient, effective and professional management of all departments. To design and implement personalised guest experience. An excellent company image is to be projected as well as ensuring continued growth of the lodge.
KEY FOCUS AREAS
• Lodge Management
- Meet with the General Manager as required and update on property operations
- To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed
- To assist in the event that one of the HOD positions is vacant
- To keep the property innovative in its Guest experience and up to date with both competitor offerings and current trends in the hospitality industry
- To be readily available to deal with all Guest queries and complaints.
- Assist with management at Safari Lodge when needed
- Support with daily operations at Safari Lodge when needed
• Development & Staff Management
- Assist in facilitating cross property training for employees who would benefit from cross training
- To provide effective leadership through professional management and encouragement of all subordinates, including mediation
- To take part in regular Operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration
- To carry out regular, meaningful performance appraisals
• General Service & Guest Care
- Collect Guest information while speaking to Guests; inform the Management to record and act on Guest preferences
- Ensure all Guest complaints are reported to Management immediately
• Maintenance
- Maintain overall appearance and working order of the interior and exterior of the property
- Efficiently and effectively assess maintenance requirements, coordinate maintenance and repairs
• Financial
- To coordinate the effective and efficient payroll management
- To set annual operating targets
- To ensure that the department operational budget is strictly adhered to
- Review monthly forecasts and schedule resources accordingly
• Human Resources
- Maintain discipline in the department
- Follow, Monitor, Manage, Train, Review and Implement performance standards to establish and maintain a streamlined and efficient operation
- Ensure effective training of staff
- Have basic knowledge of the local legislation and labour law
• Leadership
- To manage the assigned department to produce a consistent, high quality product, providing a courteous, professional, efficient and flexible service
- To have full working knowledge and capacity to perform and manage all duties and tasks in the assigned place of work to the standard of performance set
- To perform other tasks and assist in other departments when required
- To maintain and promote good working relationships
- To ensure deadlines on all projects are met
QUALIFICATIONS AND SKILLS
Grade 12 (essential)
Degree or Diploma in Hospitality Management (advantageous)
At least 3 years’ experience in a similar position
Previous 5* experience essential
Strong F&B background
Excellent knowledge of overall hospitality operations
Own reliable form of transport and valid drivers licence
To apply for this amazing role please send us your CV, written reference letters as well as recent photo of yourself….GOOD LUCK!!!!
