Key Account Manager

Key Account Manager


Key Account Manager

Details of the offer

Market related - Market related To effectively position Vox Telecom as being the definitive supplier of knowledge, products, solutions and services within the telecommunications industry. Vertical and horizontal account analysis and penetration to ensure that all possible product / solution opportunities in existing and associated accounts are explored. Presentation of a comprehensive architectural strategy plan of each account. Job description includes but not limited to : - Ensure there is a relationship forged with every level that play a role in the decision making at the customer site Identify any possible threats, competitors and consultant influences that may cause the customer to cancel Expand the relationships with existing customers by continuously proposing solutions that meet their objectives To consistently meet set net of churn growth targets Constantly monitor of renewal dates, overflow, quarterly project plan and analysis industry trends, debtors and technical (helpdesk) interaction and involvement to maintain customer service levelsinteraction and involvement to maintain customer service levels Utilise and incorporate competencies of the services of the ? Product Specialist? & ? Product Managers? to ensure that the companies required budgets are met. Foster an atmosphere of self-study with regards to trends in the telecommunications market so as to ensure that the company is viewed as a leader in the Telecommunications industry Minimum requirements Grade 12 Business Management Diploma or Related 3 ? 5 years? experience in Account Management role in the ICT sector Proven 3 - 5 years' experience in sales environment, providing solutions based on customer needs Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels Ability in problem-solving and negotiation

Source: Sercanto_Ppc


  • Call Center - Customer Support / Customer Service Manager