Junior It Support Technician

Junior It Support Technician
Company:

Layla Placements


Junior It Support Technician

Details of the offer

· To provide end users with first line support and maintenance within the organization's computing environment · Responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands · The correct candidate will use this position to continue to learn and grow · Assist all users with any IT related incident when called upon · Install, configure, maintain, diagnose, troubleshoot and repair hardware and software on desktops, laptops and peripherals such as phones, printers, scanners, external drives and other related hardware · Perform basic computer wired and wireless network troubleshooting · Take ownership of incidents and provide permanent fixes with the aim of restoring service to the customer as soon as possible, escalating incidents to management where and when necessary. · Accurately record, update and document requests. · Update asset management of all software and hardware · Participate in planned / emergency maintenance activities after hours and on weekends · Email and MS Office account administration on Office 365 · User account administration, i.e.: account creation, modification, deletion and password resets on Active Directory · Anti-Virus administration, i.e.: installing, troubleshooting, reporting and cleaning of infected devices · Follow policies and procedures for change, problem, and incident management · Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner · Maintain excellent verbal and written communication skills that are coherent, grammatically correct, effective and professional with the ability to communicate effectively with technical and non- technical colleagues at all levels in the organization · Be a highly motivated team player with the skills and ability to manage changing priorities · Excellent technical knowledge of desktops, laptops, mobile devices and peripherals · Working technical knowledge of current protocols, operating systems and standards · Software and hardware troubleshooting · Able to work independently and take ownership of job responsibilities with minimal oversight · Be very organized and have a structured approach to completion of tasks with a strong focus on attention to detail and accuracy · Ability to use initiative · Function effectively under pressure and meet deadlines · Customer focused · Strong problem solving skills · Ability to interact with Senior Management · Matric · A+ · Studying towards or completed Microsoft Certified Desktop Support Technician ( MCDST ) will be advantageous. · At least two years experience working as an IT support technician


Source: Neuvoo3_Ppc


Area:

Requirements


Knowledges:

  • Wireless
  • Basic
  • Desktop

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