Detail: Responsibilities:
Effective Communication skills (Email and Telephonic Etiquette)
Ability to effectively handle conflict/ irate client
Effective numerical skills and ability to think analytically with good attention to detail
Solution based thinking
High levels customer service orientation
Logical thinking with good ability to work through "noise"
Ability to perform without or with limited supervision
Ability to use own initiative when dealing with 'out of the ordinary' scenarios
Ability to be flexible and adaptable to change
High levels of self-perception (confidence, self-empowerment, optimism, self-respect)
Effective Time management skills
Demonstrate high levels of accountability
High levels of stress tolerance
Ability to build value adding interpersonal relationships with colleagues, managers and brokers
Ability to work well within a team Requirements: Matric
FETC (Further Education & Training Certificate) in Short Term Insurance – NQF 4 (150 credits)
Completed RE1
Computer literacy (Word, excel, outlook)
Exposure to, or work experience on the TIAL Operating System (System A) – highly advantageous
Sound knowledge and understanding of relevant short-term insurance policy wording (Multimark III and/ or Personal Lines)
Minimum of two to three years relevant work experience as a short-term insurance Underwriter (Commercial Lines Products)
