Description:
About the position
PLEASE DO NOT APPLY IF YOU DO NOT HAVE TYRE EXPERIENCE AS YOUR APPLICATION WILL BE DEMEED UNSUCCESSFUL
Purpose
The job assigner is responsible for supervising a team of workshop technicians personnel to ensure the provision of a professional assigning the technicians and vehicles into workshop SWAT system on incoming vehicles with invoices for services encompassing both swiftly and with complete accuracy. Prioritize and assign jobs on day to day activities of the staff
Qualifications & Experience
Competition of the Tire and Wheel Training Program
Effective teamwork and cooperation skills
Communication skills
SWAT workflow orientation
Customer relation skills
Minimum of 2 yeas' relevant Supervisory experience in the Tyre Industry
Matric
Key Responsibilities
Service and staff conduct
Swat workflow
Time and attendance register effective logging
Workstation Cleanliness
Vehicle and technician's assignment
Manage workshop SWAT status
Co-ordinate the incoming invoices and vehicles to technicians in an efficient manner to achieve the organisations objectives
Overall responsibility for all aspects of the effective logging on SWAT
Ensuring effective accurate and timely logging
Supervise the day to day activities of the workshop staff and time keeping
Traffic control
Identify issues to be escalated to manager
Customer's requirement and expectations to be meet
Assign effectively
Ensure compliance of and adherence to company policies and procedures workshop rules and regulations
Monitor the quality of services in time keeping with overall goal of improvement
Maintain tea and break times efficiently to increase productivity
Apply top priority attention to customer and staff complaint
Ensure smooth workflow and service delivery
Must be motivated and self-disciplined
Manage vehicle allocation for all workshop departments
Assigns vehicle to available bays from invoices provided by the gate controller
Control second cycle of service to the second bay after
Job assigner retains the invoices and inserts the vehicle into the SWAT queue and pending technician queues the vehicle in the correct order
Queued vehicle is assigned to the next available bay and invoice is collected from job assigner by the available technician
Suspend jobs in case of delays
Manage workshop status - job assigner planning
Regularly refers to the SWAT system to plan vehicle assignment
Ensure all allocated jobs correctly to bay and technician
Daily report records all day tea breaks and lunches
Report overdue jobs to QC supervisor
Comebacks will be communicated at first with job assigner and salesperson and will summon the QC supervisor of the relative department to manage client directly
Immediate and special attention is forwarded to reworks by the QC supervisor and technician
Ensure full compliance to the SWAT workflow
Real-time processing of vehicle assignments and vehicle exiting steps on SWAT system
After technician's completion then completes job on the SWAT system
SWAT workflow
Monitor SWAT workflow system
Daily time and attendance overseeing and recording supervising
Ensure that SWAT system usage strictly in accordance with the SWAT workflow processed in real time
Follow up on jobs that overdue and push to deploy urgent steps for quick completion
Discourage time wasting activities and push vacant technicians to assist with jobs in progress or cleaning
Analyse and resolve work problems via physically inspecting vehicle and situations
Follow ups on customer enquiries technical problems and service-related issues
Immediate and special attention is forwarded to client issues
Primarily handles all customer matters in every aspect advice - service - complaint
Ensure customer as well as employees adhere to safety regulations including pandemics times at all time
Ability to deal with customers at all levels in efficient manner
Ensure excellence customer interactive skills
Overdue jobs customers must be attended urgently proactively and keep them inform on their job status
Deliver the service excellence standard as required by the company
Time and Attendance
Technician must follow time and attendance principle and report late coming
Technician must ensure time framed are fully followed tea and lunch break in the daily report sheet
Ensure the use of the clocking in and out machines (access points) at our premises used in accordance with the company rules and regulations
No unnecessary movement allowed beyond your designated workstation in the premises
Movement beyond your daily designated work area must inform your superior to have permission of such movement and must be recorded on daily register
Ensure one clocking per person to enter or exist at the clocking access point
Health and Safety
Ensure the workshop info service areas are kept clean and tidy always
Ensuring safe working practices for yourself and your workmates
Understand and familiarize yourself with company Occupational Health & Safety Manuals to recognize what hazards are applicable to your role and working area
Exercise continuous workplace safety awareness and your obligations to work in a safe manner by learning to identify isolate and minimize potential workplace hazards that may cause injury either to yourself your workmates or to any customers not limited of pandemics time
The case of pandemics
Understand and develop work practice and engineering controls that could provide additional protection to employees and customers such as:
Windows clear plastic sneeze barriers
Educate and train employees in proper hand hygiene
Protect Employees and Customers in the case of pandemics
Cough etiquette
Social distancing techniques
Ventilation
Disposal of personal protective equipment
Personal Protective Equipment (PPE)
Those who work closely with (either in contact with or within 6 feet) people known or suspected to be infected with pandemic should wear:
Respiratory protection for protection against small droplets from talking, coughing, or sneezing and from small airborne particles of infectious material.
N95 or higher rated filter for most situations.
Face shields may also be worn on top of a respirator to prevent bulk contamination of the respirator.
Gloves to reduce transfer of infectious material from one patient to another.
Eye protection if splashes are anticipated.
Customer management
Cannot be rude or malicious to customers under any circumstances
Not allowed to ask client for tip
Give customer's and technicians priority good communication and personnel attention
Delegation and Follow-up
Direct customer to relaxation area
Help wherever necessary
Attend to client issues and or complaints and escalate to Qc or supervisory team to be solved
Keep to one standard greeting in the workplace:
In store = Good day how can I assist you
Out store = Have a pleasant day
Speak with clarity keep it simple smile improve your emotional awareness
Must follow time and attendance principle and report late coming
Must ensure time framed are fully followed tea and lunch break in the daily report
Staff Conduct
It is mandatory that the job assigner comply and take instruction from management QC supervisory team
Enforce company policies procedures workflow workplace rules job descriptions and safety regulations in workshop area
Encourage workshop staff to conduct themselves in a professional and ethical manner with commitment and good attitude to work responsibilities
Communicate with the staff in the correct manner in term of procedural issues
Cannot leave the workshop other than break times
Cannot exist workshop from workshop entrance
Cannot accept or ask for tips
Cannot engaged in personal conversation or seek favours from customers
Must use company uniform safety apparel during working hours
Skills & Knowledge
Vehicle and technician assignment
Strong organisational and time management skills
Communication skills (Verbal & Written)
Planning and Organisation skills
Conflict resolution skills
Delegation and Follow-up
Must be motivated and self-disciplined
Customer service orientation
Listening
Desired Skills:
Tyre Workshop Supervisory experience
Desired Work Experience:
2 to 5 years
3 days ago
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