Italian Customer Sales & Services Representative

If you a looking to work for a prestigious airline brand on various work streams and able to speak/write in Italian, then this role is for you.
Responsibilities: Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily Fully paid product and systems training provided Daily interactions with international passengers with queries and compliments Required to meet specific key performance indicators and meet expected client service levels Demanding and time-sensitive call centre environment Experience our multi-cultural work environment with colleagues from all over the world Requirements: Native level fluency in Italian language:  Verbal & Written skills essential (Advanced/Fluency level) Permanent residence permit or South African ID holders only Flexibility to work shifts between 07h00 and 19h00, Monday to Friday Excellent customer service skills essential.
Experience in call centre or travel & tourism industry preferred.
Excellent Computer literacy & technical skills Knowledge & experience on MS Office products & able to work on Windows-based operating systems.
Previous experience on travel reservations systems is beneficial Please note only shortlisted candidates will be contacted.