FirstRand47 reviews-FirstRand47 reviewsRead what people are saying about working here.Randburg, GautengAbout us, purpose, experience and qualifications
Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
To lead a team of desktop support technicians that perform general desktop hardware software network and peripheral updates and repairs.
experience and qualifications
• Degree or Diploma and the required Certification • 5 to 10 years experience or Grade 12 and qualified by experience
There are no additional requirements associated with this vacancy.
• Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team • Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements • Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses • Control that IT technicians ensure on-site hardware, software and peripheral updates and repairs are conducted in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and PDAs • Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements • Ensure IT Technicians manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards • Minimise system downtime through pro-active monitoring and planning; Ensure minimisation of recurring problems by the IT Technician Support Team • Ensure relevant systems are maintained by IT Support Technicians to ensure integrity of data / functionality - by ensuring McAfee is installed on all PC's, all patches up to date, PC names up to date, server connections accurate • Control and support IT Support team through provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information • Explore ways to constantly improve quality of existing services, processes and systems in order to be more efficient • Support with the implementation of desktop projects or change programmes as required by business • Manage own development to increase own competencies • Support peers and colleagues across IT functions through knowledge sharing during desktop support • Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies