, a leading South African online retailer, is looking for a hands-on individual to lend solid IT Support to our team based at our brand new Distribution Centre in Durban. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!
Think you've been challenged before? Think again! Scale: Over 2.5 million happy shoppers shop online on takealot.com. Show them what you can do.Learn: We work with the best of the best, and then some. Code alongside industry leaders and upskill in record time. Grow: Expand your career in the fast-growing Takealot Group: takealot.com, Superbalist.com, and Mr D Food. We like to promote from within: Here's your chance. Who's who in the tech space This position reports to the IT Support Engineering Manager Your mission, should you choose to accept it: Resolving IT support tickets using help desk ticketing softwareTroubleshooting and Replacing computers, monitors, printers, scanners (palm and barcode) and other peripherals in a fast-paced environmentAssisting system engineers as needed - "Smart Hands"Install, compile, configure, patch, troubleshoot, and manage PC softwareMaintaining, cleaning and testing equipment and peripheralsAsset tagging and asset managementPerforming password resets in Active Directory as well as Google Workspace, and other in-house systemsProviding comprehensive troubleshooting and support for all IT equipment and softwarePerforming OS re-imaging and software installations as requiredEnsuring user's backup needs are being met.Other duties as assigned by Management on site or Team LeadSupporting site video conference and A/V equipment.Installing patch cabling for phone, server and switches as neededDocumenting IT procedures for internal use including test protocolsProviding "smart-hands" support for server devices, network, print devices and fixed line devices (cycling power on network switches, 1st line support for network printers including checking for paper jams etc, recording serial numbers and error messages on print consoles).Physically being capable of lifting/handling PC related hardware, packaging and deployment of built PC devices to appropriate locations on siteManage vendor relationships for equipment support, maintenance and installationsOwn transport is essential The skills we need: Excellent interpersonal, communication and problem-solving skillsAbility to work and perform with minimal supervisionDriven to improve customer satisfaction, both internally and externallyAbility to maintain professionalism at all times under high-pressure situationsMust be able to meet team goals and enjoy working collaboratively as a teamRoot cause analysis and problem resolution Qualifications & Experience: Higher Certificate or Advanced National (Vocational) Certificate in IT/Computing or related field and a minimum of 3 years experience in IT Support.In the event that a candidate does not have a Higher Certificate or Advanced National (Vocational) Certificate in IT/Computing or related field, an equivalent experience requirement must be met, which equates to a minimum of 6 years of IT Support experience.A+, N+, MCSA certificationsAdvanced troubleshooting skillsAdvanced knowledge of Windows Operating SystemsAdvanced knowledge of Apple Mac Hardware and SoftwareAdvanced knowledge of Microsoft Office Applications.Experience in an IT support services related role that includes desktop support and troubleshootingExperience in and advanced understanding of wireless networks, networking printers, and LANsAdvanced understanding of network security Let's talk about life @ Takealot Group The power is in your hands: We offer a market-related, Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.No doors: We aren't fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.Remote working: Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds.Mentorship programme: We aren't kidding when we say the people with the best people win. Now's your chance to be one of the best, by learning from the best.Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini-golf, think good times).Staff discount. Millions of products across 28 departments. What more could you ask for?Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you'll work on the latest tech, off the latest tech.Help when you need it most: Confidential counseling, legal support and financial guidance, for free, anytime, anywhere.Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes and all things machine learning. If you build it, they will come. Like what you see?
