It Supervisor

It Supervisor
Company:

Medtronic


It Supervisor

Details of the offer

MAIN PURPOSE/DUITIES/RESPONSIBILITIES OF JOB:

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

Supervises team members or subordinate supervisors, providing tactical and / or technical leadership.
Leads, directs and reviews the work of team members in order to accomplish operational plans and results.
Receives assignments in task-oriented terms and delivers results according to established procedures.
Plans and establishes goals and objectives for the team.
Decisions impact project or department schedules, customer satisfaction levels, or allocation of time or material resources.
Makes improvements to processes, systems or products.
Problems and issues faced are difficult and may require understanding of broader set of issues, including multiple job areas or specialties.
Communicates with internal and external customers and vendors, across various levels of the organization.
Shares and exchanges relevant information to reach solutions and gaining cooperation of other parties.
Provides primary input to hiring, firing, promotion, performance and rewards decisions for direct reports.

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JOB QUALIFICATIONS and EXPERIENCE (incl Skills and Competencies)

At least Bachelor's Degree in Computer Science, Engineering or similar field
At least 3 years of experience on similar position
Proven track of experience in managing a team
Very good infrastructure knowledge for 1st and 2nd level IT support
Very good knowledge of IT service management principles or completed equivalent training
Strong verbal and written communication skills in Spanish and English language.
Knowledge of Portuguese would be a plus
Previous experience with creation, cultivation and enhancement of relationships with business stakeholders and understanding the business on a good level.

Specific skillset required:
Business mindset / understanding
Relationship builder
Strategic thinking and able to set clear directions
Innovative - Inspire to new way of thinking
Local market understanding (IT strategies in local healthcare systems)

Traveling requirement:
0-20% of the time

Requirements

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