It Service Desk

At iConnect, a leading figure in the Human Resources Services industry, we are currently seeking a highly motivated and tech-savvy individual to join our team as an IT Service Desk specialist. This role is pivotal in maintaining our company's efficiency by providing top-notch technical support, resolving issues promptly, and ensuring our internal teams can work seamlessly with our technology. The ideal candidate will have a strong background in IT support, a passion for technology, and exceptional problem-solving skills. If you're looking to make a significant impact in a dynamic and forward-thinking environment, we invite you to bring your expertise to iConnect and help us continue to provide exceptional services to our clients. Tasks Provide technical support and troubleshooting assistance to end users via phone, email, or chat Manage and prioritize incoming IT service requests and incidents Install, configure, and troubleshoot hardware and software for end users Document all service desk interactions and resolutions in ticketing system Collaborate with IT team members to escalate and resolve complex technical issues Requirements Bachelor's degree in Computer Science or related field Minimum of 2 years experience in IT service desk support Strong knowledge of troubleshooting hardware and software issues Excellent communication and customer service skills Ability to work well in a team environment Benefits Competitive salary and benefits package Opportunity to work in a fast-paced, dynamic environment Be part of a team dedicated to making a difference in the world of HR Make a real impact on the success of our clients Join iConnect as an IT Service Desk professional and be part of a dynamic team shaping the future of Human Resources Services. Apply now! Our Commitment to Excellence At HR Connect, we are dedicated to revolutionizing the way businesses approach human resource management. Our team of experts is committed to providing tailored solutions in recruitment and staffing, talent acquisition, employee onboarding, HR technology, performance management, training and development, employee relations, benefits administration, HR consulting, legal compliance, employee engagement, and outsourced HR services.