We are looking for a highly efficient candidate that would enjoy working in a fast paced working environment with multiple objectives and deadlines. The ideal candidate should have a strong understanding of retail processes and have a keen interest and passion for technical aspects relating to stores.
Primary support / co-ordination for all stores as 2nd level support. This includes but is not limited to:
Supporting stores on software, hardware, network and mobile related queries;
Assistance with all software store applications;
Identification and analysis of root cause, to find permanent solutions;
Communication with field management within the business;
Draft and distribute communications to stores via Taskman;
Engage with 3 rd line support (Internal and External Vendors);
Monitor and escalate outstanding issues as per the agreed SLA timelines;
Follow up and communicate with all clients upon resolution and/or escalations;
After hours standby.Requirements
Matric and technical certification (diploma in information technology or certification in MCSE);
Retail store experience is advantageous for this position;
At least 2 to 3 years’ experience within a Call Centre / Service Desk / Helpdesk environment. Of which 1 year supporting retail store as consultant and/ or technical support;
Good understanding of the retail environment and the systems that support the business;
Knowledge sharing and documenting training material for stores and technical support;
Problem solving skills;
Customer service orientation;
Effective time management;
Ability to work independently;
Reward strategies are aimed at attracting, motivating and retaining employees and at promoting a sustainable high performance culture within the business. Remuneration practices are closely linked to the Group’s business philosophy, purpose, values and vision and to the achievement of Group, team and individual performance objectives.
Truworths is committed to transformation and meeting objectives of the Employment Equity Act. Meeting our employment equity goals and targets will be taken into account in our recruitment decisions.
Favourable consideration will be given to people living with disabilities.
Professional Area Information Technology