It Operations & Applications Support

IT Operations & Applications Support is required in Centurion on a hybrid working model (3 days in office) for a 12-month contract within the telecommunications industry.This role involves providing support and control of Information Technology Operations on a 24/7 basis.The responsibilities include managing support resources and functions for business solutions/applications, maintaining developed solutions, supporting projects, and offering technical expertise for system changes, installations, testing, tuning, optimization, and maintenance of systems software.Responsibilities:Provide 24/7 support and control of IT Operations.Manage support of resources and functions for business solutions/applications.Maintain developed business solutions and support projects of various sizes.Provide technical expertise for system change requests, installation, testing, tuning, optimization, and maintenance of systems software.Implement and manage application monitoring using monitoring tools.Manage vendor and software licenses.Manage systems and applications risk.Engage with stakeholders (Telkom business units, vendors) for production support, first-line support, and training.Maintain formal solution training materials and provide training to end-users.Assist business with issues raised by end-users.Maintain system business parameters and solution configurations.Manage access, workgroup definitions, and role allocations.Requirements:Business/IT degree or diploma.Competencies in Business Planning, Management Policy, Financial Management, Business Acumen, Project Management, IT Strategy.First-line application support experience.Strong troubleshooting skills.Customer-focused approach.Please note that by submitting your personal information to Deka Minas, you give consent for us to use it solely for employment-related purposes.
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