Doctors without Borders (MSF) is an international, independent, medical humanitarian organisation committed to two objectives: providing medical assistance to people affected by armed conflict, epidemics, healthcare exclusion, natural and man-made disasters; and speaking out about the plight of the populations assisted. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation. Today, MSF is present in more than 60 countries, where thousands of MSF doctors, nurses, logisticians, water-and-sanitation experts, and other medical and non-medical professionals work together to bring essential health services to people caught in humanitarian crises.
PURPOSE OF THE JOB
The purpose of the ICT (Information and Communications Technology) Manager is to oversee the ICT strategy and lead the work in implementing new technology-driven solutions to support MSF Southern Africa. You will plan, coordinate and manage a range of activities such as developing strategies, policies, project plans, manage suppliers and lead any project within ICT Strategy to successful completion. You will ensure high-quality planning and coordination of new ICT solutions for MSF Southern Africa in line with the Strategic Orientations of the section.
You will also be in charge of the section’s logistics (management of the flow of goods or materials between the point of origin and the point of consumption, including storage) to meet requirements of users and according to agreed processes).
KEY DUTIES AND RESPONSIBILITIES
ICT Management :
Responsible for budget planning and follow-up for cost related to Office systems and ICT architecture
Responsible for a high level ICT infrastructure and security in MSF SA
Design or supervise the design of architecture and IT solutions for network, security, hosting, Disaster Recovery Plan. Identify technical solutions and define the technical standards.
Ensures the operation, optimization and development of the office infrastructure, i.e. hardware, servers, network, back-up, phone system, voice and data communication, video and teleconference system.
Provides strategic vision in ICT Management to the Management Team
Develop ICT long term strategy as well as annual action plan (objectives, activities and KPI’s)
Design ICT procurement strategy, lead procurement process and negotiate agreements with ICT-suppliers locally and internationally in line with MSF–SA procurement policy, OCB ICT technical standards and ISM (International Information System Management) recommendations.
Develop progress reports (including dashboards and activity reports)
Policy development : is responsible for developing MSF SA ICT and Security policy
Institute protocols for - and facilitation of - systems documentation (Hardware/Software) for the IT department and securing their effective use.
Follows-up the ISM plans (the International Information System Management) and ensures that MSF SA office systems are coherent and aligned with it.
Manages, the IT Intern and/or Assistant
Project management :
Office 365 : Responsible for the planning, roll-out and monitoring of Office 365 features in line with the international MSF guidelines and Knowledge Managment Strategy. Organizes training of the staff
Privacy protection: Ensures a high level of information security (GDPR & POPIA regulations) at MSF-SA. Advises the Privacy Manager and the Management Team about all questions, issue and matters arising in the context of the protection of personal data, as per the South African Protection of Personal Information Act (POPIA) and the European General Data Protection Regulation (GDPR). Implements and follows-up on of the Privacy action plan managed by the Privacy officer at Section Level.
Knowledge Management: Ensure that the KM project of the section benefits from adapted hardware and software tools. Introduce possible ICT innovative solutions to facilitate learning and transmission of information within the section.
Symphony: Manages all IT related aspects of the preparation phase (such as data cleansing, training, and testing), rollout and post rollout phases. Provides strategic ICT support to the Symphony Project Manager and Symphony team for the SA rollout. Design of training modules, and training of ICT & other staff at MSF-SA.
Digital platform: provides technical insight to the inter departmental platform on core decisions and orientations regarding the digital strategy of the Section and its implementation
Upon request, develop a need and feasibility assessment, then plan and manage all phases of a project cycle, including resource allocation, progress tracking, pilot and testing, documentation, training and implementation within approved budget.
IT Strategic support to departments :
Ensure the efficiency of ICT infrastructure and solutions by providing advice to stakeholders (Directors/ Heads of Units / Managers) in the respective Departments
Work closely with Director of Departments to ensure that the right level of strategic advice, configuration and skills are available to complete ICT related projects & activities.
Keeping up to date with ICT solutions that can meet the demands of the departments and Organisation: explore technical possibilities and new trends, both internal and external, which may be relevant to the Organization.
Risk monitoring involving ICT systems in the different departments
Institute protocols for - and facilitation of - guideline documentation of general use of office systems and peripheral systems in accordance with IT use policies
Participate in MSF ICT Platforms
Participate to the ISM platform (International Information System Management)
Focal Point for OCB ICT within the Southern African region
Focal Point for MSF SITS (Shared IT Services) based in Prague
Support the section’s logistics particularly for the organization of events in the region (General Assembly, Field Associative Debates, Southern Operational Forum in Africa…)
Support the offices logistics related activities (transport and storage of goods & material, inventories, stock management)
KNOWLEDGE, COMPETENCE, SKILLS & EXPERIENCE REQUIREMENTS
Strategic as well as operational experience with office systems and IT infrastructure, change management, IT security issues and IT policies as well as systems and user-orientated IT documentation and databases.
At least 3 years relevant IT Manager experience.
Office365 and SharePoint in particular, general data support, good TCP/IP, VPN connection, ITIL, MS operating systems (Windows 7,10 and server), Active Directory, demonstrated proficiency with Microsoft Office package
Experience from IT administration, IT strategy work, management of IT office network and cloud-based environment
Experience with video conference system (hardware and software)
Interdependent relationship between infrastructure, information security and the applications/services they enable
Mastering formal and informal project management techniques
Planning and organizing activities ahead of time and anticipating the necessary resources.
Results and quality-oriented by performing work autonomously
A flexibility and stress tolerance that facilitates the organization and helps to make changes.
Ability to resolve hardware technical problems (PCs, servers, PABX, etc)
Service and beneficiaries oriented by anticipating the needs of the organization
Excellent communicative skills, oral and written
Please provide a one-page motivation letter, your comprehensive CV with details of 3 contactable references.
MSF reserves the right not to make an appointment if a suitable candidate cannot be found. While MSF thanks all interested applicants, only shortlisted applications will be contacted.