It Incident And Problem Specialist

IT Incident and Problem Specialist page is loaded.Apply locations: Randburg | Time type: Full time | Posted on: Yesterday | Time left to apply: 4 days (Ends on May 7) | Job requisition id: RJob DescriptionWelcome to FNB, the home of the #changeables.
We design for shapeshifters and deliver products and services that make us proud of our people.
Join our talent team, surrounded by diverse talents and an adaptable environment that encourages curiosity.This is the time to realize your potential in a team where experts ignite effective change.
We are looking for someone with experience in:Ensuring incident controls and processes are in place to minimize operational risks and maintain service quality, confidentiality, integrity, and availability.Managing War Rooms and handling shift work and standby duties.Key ResponsibilitiesManaging the lifecycle of all major incidents and problems from root cause investigation to resolution and closure.Recording incidents for tracking and monitoring.Conducting root cause reviews for outages or recurring issues.Serving as a point of contact for incidents and problems.Communicating and reporting on incidents and problems timely.Prioritizing and assigning incidents for effective handling.Building relationships across teams to improve work delivery and innovation.Developing relationships within FNB and across the FRG.Compiling reports to track progress and support decision-making.Partnering with Service Delivery and Application Support teams for continuous improvement.Deciding on escalation and communication during outages.Reviewing and improving incident and problem management processes.Resolving customer dissatisfaction and complaints.Providing service delivery reports against SLAs and targets.Maintaining knowledge of industry standards and compliance.Minimum Requirements3 to 5 years of experience in a similar environment.Relevant qualification.ITIL qualification.Additional QualitiesEffective collaboration skills.Analytical thinking for diagnosing root causes.Solution-oriented mindset.If you are interested in taking the next step, we look forward to engaging with you.Apply now!Additional InformationNote: Applications close on May 7.
All appointments will align with FirstRand Group's Employment Equity plan.
The bank supports the recruitment and advancement of individuals with disabilities.
Candidates may voluntarily disclose disability information, which will be kept confidential unless required by law.About Us: FNB serves retail and commercial customers with a range of services, including insurance, savings, investments, and digital solutions.
Recognized globally, FNB has won awards and offers rewarding career opportunities to make a meaningful impact.Interested in creating a job alert for this search?IT Incident and Problem Specialist • Gauteng
#J-18808-Ljbffr