It Helpdesk Technician

REQUIRED LEARNINGGrade 12Computer Literate Microsoft Outlook/Word/Excel (Essential)A+ would be advantageous.N+ would be advantageous.MCSE5 years Helpdesk Tech would be advantageous.General knowledge of desktop hardware and softwareOwn vehicle - AdvantageousValid SA drivers license - AdvantageousCisco would be advantageousMicrosoft 365 Fundamentals AdvantageousITIL certification AdvantageousKEY JOB OUTPUTSManage the business relationship with the client to ensure mutual trust & open communicationAttend to calls and performs incident specific activities as directed by the Call PlannersPerforms preventative maintenance activities on certain products as directedPerform hardware and software installationsTakes routine service calls and performs basic maintenance and support.Responsible for troubleshooting, installing, maintaining and hardware break-fixProvides technical support to customer in solving technical problems that occur during the installationUses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidentsProvide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are awareMaintain SLA requirements (both internal and external)Ensure accurate completion of job cardsWork independently without supervisionCORE COMPETENCIESExcellent written and verbal SkillsPositive attitude and ethicalExcellent organisation skillsExcellent analytical and problem-solving skillsAn ability to work to tight deadlines and within constraintsUnderstanding of the billing / payment cycleAbility to multi- taskGood Listening skillsTeam playerAbility to perform under pressureAble to work independently and be self-disciplinedAPPLICATIONS/ENQUIRIESEmail your CV and motivational letter