About Us:Join the iStore team as an eCommerce Driver and play a vital role in delivering an efficient service to our valued customers. As a leading provider of Apple products, we are committed to ensuring that each customer receives their order safely and on time, creating memorable experiences with every delivery.This person must have a valid motorcycle licence.Key Responsibilities:Timely Order Delivery:Deliver orders safely and on time to customer addresses, meeting daily targets set by the budget plan.Effective Utilisation of Picup TMS App:Utilize the Picup TMS app efficiently to execute daily orders and maintain communication with the store, especially during exceptions or to report concerns/issues.Customer Interaction:Ensure interactions and handovers with customers are orderly, polite, and effective, maintaining our commitment to exceptional customer service.Issue Escalation:Promptly escalate any address issues, number issues, returns, or suspicious addresses encountered during deliveries.Return Timelines:Maintain responsible and swift timelines to return to the centre for the next collection, optimising delivery efficiency.Key Performance Measurements:Track and report daily order numbers and complaints, ensuring transparency and accountability.Develop and adhere to a budget plan to optimise delivery operations and resource allocation.Processes and Procedures Compliance:Abide by security processes, including the designated number of parcels per dispatch, to ensure the safety of both parcels and the delivery driver.Follow the pick-up and drop process outlined in the TMS app, ensuring customer signatures are obtained upon delivery.Adhere to iStore store procedures, including opening and closing times, to maintain operational consistency.Communicate any operational issues, late deliveries, or adverse customer interactions immediately to relevant stakeholders.Ensure the safety of the delivery bike at all times, adhering to night lock-up agreements.Maintain a presentable appearance in uniform and exhibit friendly and polite manners during delivery interactions.Demonstrate strong work ethic and a passion for serving iStore customers with excellence.Qualifications and Experience:Valid motorcycle license with a clean driving record.Previous experience in a delivery or customer service role preferred.Familiarity with using delivery management apps is advantageous.Strong communication skills and a customer-centric mindset.
