Internal Customer Representative

REQUIREMENTSMatric, relevant qualification advantageous2 – 3 years' experience in a similar roleExcellent communication, interpersonal and organisation skillsSelf-driven with initiative, deadline driven, excellent planning & organisational skillsAbility to work under pressure and adapt to changing demands and conditionsHigh attention to detail, enthusiastic and committedExperience within the Warehouse and Retail industryExperience working with electrical equipment and toolsUnderstanding of sales performance metrics DUTIESAct as the primary point of contact for internal and external customer inquiries.Process orders, track shipments, and resolve any logistical issues.Collaborate with sales, operations, and support teams to ensure seamless customer service.Maintain and update customer records in the CRM system.Handle complaints and escalate issues to the appropriate department when necessary.Provide product/service information and assist with troubleshooting.Monitor customer satisfaction and suggest improvements to internal processes.Support the sales team with administrative tasks and follow-ups.Assisting with quarterly stock takesFollow up on sales quotes weeklyMaintain accurate records of all follow ups made with customers with feedback to managementUpdating product knowledge by studying new product descriptions and participation in the on-the-job training opportunities Salary: Dependent on experience  Join us on SOCIAL MEDIA or visit our WEBSITE for more information.
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