Insurance Internal Assessor

Our client is looking to employ an internal assessor.

Purpose
•Responsible for the Assessing of motor claims abiding by the service level agreement set out by the company. Finalisation of suitably costed repair estimates in line with agreed rates, methods and timings.

Responsibilities
•To provide specialist technical support to wider business colleagues, as required.
•Specific focus on technical quality of assessments and the implementation of correct repair methodology.
•To assess physical merit and quantum on all motor assessments.
•Provide technical support for repair rectification issues/complaints. Liaise with MBR’s, brokers and clients on queries of assessments.
•Promote the fair treatment of all customers in decisions and actions undertaken.
•Validity of additional repair cost approval. Review final costing/invoice for authenticity and correctness.
•Evaluate and sign off final repair calculations(FRC)
•Support the reduction of vehicle off road time by challenging methods and processes to ensure customer inconvenience is minimised.
•Maintaining a professional relationship with repairers
•Resolve discrepancies with service providers timeously
•Enforcing standard of repair for panel service providers
oEnsure standard repairer spec has been compiled
oContinually updating and implementing the repairer spec with repairers
oEnsuring that repairers adhere to the spec for panel repairs
oHold repairers accountable for sub-standard work or non-adherence to assessment
oEnsuring that repairers follow and complete a quality control check list
oEnsuring that the final product meets the standards set out in the repairers’ spec and quality check list
•Matric
•2 Years and more Motor Assessing experience with indept knowledge and experience of motor accident damage repair practices specific to Taxi’s eg. Toyota Quantum, Mercedes Benz Sprinter, Nissan and VW Crafters
•Qualified automotive Spray painter, Automotive Body Repairer or Automotive Mechanic.
•Audatex certified.
•Knowledge of TMS quoting platform.
•Knowledge of Codeplex system advantageous

•Examining Information
•Flexibility
•Adopting Practical Approaches
•Interacting with People
•Team work
•Negotiation and conflict handling skills
•Decision making
•Showing Composure
•Embracing Change
•Customer service orientation
•Time management
•Attention to detail
•Initiative
•Integrity

Additional Requirements
•Excellent verbal and written communication skills
•Strong communication skills
•Working knowledge of MS Office
•Basic computer skills
•Good communication
•Decision making and problem solving
• Technical/professional knowledge and skills
•Good negotiation skills
•Conflict management

Remuneration
R400 – R480k PA