Infrastructure Engineer

Key Responsibilities:Provide first-line to third-line infrastructure support.Maintain and enhance network, server, and storage infrastructure.Administer firewalls, routing/switching, DNS/DHCP, and Active Directory (including Azure AD).Monitor performance, troubleshoot outages, and apply necessary upgrades.Manage Windows Server environments (20162022), including builds in Hyper-V and Azure.Collaborate with vendors and service providers to ensure uptime and reliability.Maintain security best practices aligned with ISO 27001, PCI DSS, and Cyber Essentials.Participate in disaster recovery, backup, antivirus, and business continuity planning.Document systems, processes, and configurations.Support on-call duties as part of a rotating shift (includes nights/weekends).Required Skills & Experience:45 years in an infrastructure or systems engineering roleStrong knowledge of firewall/router technologies and network security conceptsProficiency with Windows Server (20162022) and Windows 11Experience with Active Directory (multi-site and Azure AD), DNS/DHCPHands-on experience with monitoring and diagnostic toolsExperience supporting on-prem and Azure-hosted environmentsAbility to troubleshoot and resolve complex infrastructure issues independentlyNice to Have:Hyper-V, IIS, AWS, Amazon ConnectZendesk, Twilio, NerdioRelevant IT certifications (e.g., CompTIA, Microsoft, Cisco)Experience with customer service or BPO environments