DescriptionAdd your voice to the chat revolution:At Clickatell, were upending the way companies connect, engage, and transact with their customers in chat. Chat is something you do every day with your friends, but its also a simple technology that weve helped our customers to use to accomplish pretty amazing things. Clickatell helps businesses power customer support, customer engagement, and payments all through chat apps like WhatsApp and Facebook Messenger.Our customers are some of the most admired and recognizable companies in the world and our communications technology is used to reach more than 15,000 global brands every year. Our jobs offer you a chance to grow your career and work with global teams on technology that is quite simply changing the world.Weve grown by combining curious minds and quick smiles with a collaborative company culture where we never quit or settle, and always strive to create solutions that will change the world. Its a big proposition, but its a mission our team takes on every day in an environment that provides you with the freedom to create and innovate, while having fun at the same time. Were a fanatically friendly group that listens and puts each other first to accomplish great things together for our customers, our communities, and Clickatell.Why this role:The Infrastructure Engineer is accountable for assisting the Team Lead in planning, organizing, controlling, and management of all of platforms and implementation of the related infrastructure strategy. We are looking for an experienced person to help us manage and develop our cloud infrastructure. This role will work closely with our technology teams to provide the support necessary to allow for rapid code deployment and high levels of system uptime. The role of our Champion: Be a thought leader with regards to Clickatells overall cloud adoption strategy. Divisional policy and process formulation, strategic planning, resource coordination and operational execution of projects and assisting in procurement process. Installation/configuration, operation, maintenance, and monitoring of the Clickatell messaging engine hardware, software and related infrastructure with a focus on high availability, stability and security. Technical research and development to enable continuing innovation within the infrastructure. Auditing and analysis of logs and other system data for troubleshooting and preliminary root cause determination, data backup management, change control management for code deployment and configuration modifications. Ensuring network, hardware, operating systems, software applications and any related procedures adhere to organizational values, enabling staff, customers and partners. Technical liaison with enterprise customers and vendors as required. Service, maintain, commission and support global platforms, with a view towards high availability. ITIL - incident and problem management Conduct root cause investigations on all customer-affecting incidents Ensure that all known errors and single points of failures are highlighted, documented and feeds back into change management process. Knowledge-sharing and DocumentationEnsuring all documentation and diagrams for all environments are accurate and up to date.Operations and Support Perform or confirm system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. Repair and recover from hardware or software failures, including coordinating and communicating with impacted constituencies. Capacity planning and reporting for all platforms Provides escalated technical support that requires an on-site presence. RequirementsThe capabilities of our Champion: Experience in virtualisation and cloud environments such as Amazon Web Services (AWS) or similar. Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification advantageous Perl, python, ruby and/or PHP scripting experience advantageous MySQL database administration experience advantageous Proven experience in and with a large, ISP-type environment and infrastructure advantageous Monitoring and alerting experience with Open-Source technologies like Icinga/Nagios, Nagvis, Logstash, Elasticsearch, Graphite and Kibana Advantageous Proven experience in production environments of the below is advantageous: SAN storage solutions Software package building and release management with software tools such as Puppet, Chef or Salt Network/OS clustering Own transport and drivers license beneficial in the rare circumstance where emergency onsite support is required at the data centre Our Champion's journey thus far: Must understand and demonstrate knowledge of: Networking, from Ethernet to IP Operating systems, from bare steel to network services IP networks, including but not limited to working knowledge of DHCP, DNS, SMTP, FTP, HTTP Minimum of 3 years in a system administrative position Minimum of 2 years working experience with Unix or derivative. Minimum of 2 years working experience with troubleshooting hardware and/or software. Minimum of 1 years programming or scripting experience Amazon Web Services Virtualization technologies such as KVM, XEN or VMWare advantageous BenefitsWhy you will love being here:Why you will love being here: Healthcare, Pension Fund and Group Life benefit. Quarterly performance incentives Communication allowances Half-day off on your birthday 5 personal days leave a year, over and above your annual leave. Remote Working (our offices are currently open for essential use only due to COVID-19) Ongoing Learning with access to books, team training workshops and professional development. Virtual activities, events and coffee dates. Home office set-up with laptop, screen, internet access and UPS. Anniversary awards Clickatell is an equal opportunity employer and all suitable applicants will be considered for employment. Preference will however be given to candidates who will enhance the diversity of the team and support the achievement of employment equity.To all Recruitment Agencies, we thank you for your willingness to assist us with this vacancy. As a company we have our own Technical Talent Specialists that has deep knowledge of what our company values in every employee and therefore are able to headhunt themselves. Furthermore we do not accept unsolicited CVs, terms & conditions associated with the use of such CVs will be considered null and void.
