Inbound/Upsales Agent

* * Respond to customers service requests * Acknowledge customer complaints * Verify existing members portfolios * Establish customers needs * Clarify information * Build customer relationships * Liaise between departments to resolve difficult and/or unusual situations * Resolve customer queries * Provide appropriate solutions and/or alternatives * Retain members Provide customer care and customer service support to the organisation *Resolve customer care queries and complaints.* * Up-sell and cross-sell policies * Meet daily set targets * Add boosters/upgrades to existing policies *Conduct general administrative duties* * Prepare, generate and distribute periodic reports * Provide departmental back-up and back-log support * Implement and adhere to policies and procedures * Maintain accurate records of customer interactions, transactions, comments and complaints * Maintain high standard of product knowledge * Perform other duties as assigned by management *Essential Qualifications* * Matric *Desirable Qualifications* * RE5*Essential Experience* * 1 year customer care call centre experience * 1 year retentions experience * 1 year Sales experience