If you are a German speaking individual and interested in accelerating your career in an IT company that is making a real impact and you can troubleshoot problems this job is for you.
About the role
This role is based within the Customer Onboarding team where we are looking for a technical, team player with IT support skills. The individual will be provided with comprehensive training and mentoring to be successful in the role. This individual would provide unparalleled customer support on Mimecast Services through technical account relationships with all Mimecast Customers, Partners, and Resellers as well as serving as an escalation point for Associate members of the team.
Who we are looking for:
The successful candidate will be:
Energetic; Dynamic, and a dedicated professional
Tenacity to follow a transaction from end-to-end with excellent attention to detail
A desire to succeed in a fast-paced environment in order to make a difference in the team’s administrative procedures
Driven for success
Adaptable and flexible
Neat and presentable
Provide guidance to our Customers, Partners and Resellers during the connect process while ensuring best practices are adhered to when configuring all applicable services and policies through phone, email, and remote session correspondence.
Work with various internal Mimecast teams to verify behavior and/or escalate ideas or issues when appropriate.
Validate and assist with enhancement requests using Mimecaster Central for wider visibility.
Confirm, remediate and follow up with customers in response to security, spam, and phishing attacks.
Encourage Customers, Partners and Resellers to attend free interactive trainings with our in-house Education Team.
Validate and report discrepancies within Knowledge Base articles to our in-house Education Team.
Assist Service Delivery Support teams when necessary
Essential Skills and Experience:
The below skills and experience will be advantageous, however, the individual will be trained and mentored:
Experience with Microsoft, Google Apps or other email platforms
Experience with Microsoft Directory Services or other similar technologies
Understanding of firewalls
Understanding of DNS
Understanding of core networking concepts (e.g. Private vs Public IP’s)
Experience with email gateway and anti-spam solutions
Excellent troubleshooting skills