Our Client based in Johannesburg is looking for an IC Workshop Foreman to ensure that best management practices are followed in all areas of responsibility regarding the Workshop - operations, procedures and actions.
Qualification/Requirements
A Trade qualification (IC Forklift Technician) equivalent technical qualification
Proven and relevant experience and success in a similar position in the material handling or related industry; minimum of 3-5 years relevant experience in similar environment
A Trade Qualification IC Forklift technician or equivalent technical qualification Relevant experience in a Workshop / Technical Service environment
Code 8 driver's licence
Competencies
Customer and Personal Service: Knowledge of principles and processes for providing
customer and personal services. This includes customer needs assessment, quality standards
for service, and evaluation CSI
Administration and Management: Knowledge of basic business and management principles
involved in strategic planning, resource allocation, leadership technique, production methods,
and coordination of people and resources
English Language: Effective Communication both verbal and written
Clerical: Knowledge of the companies administrative and clerical procedures and systems
Personnel and Human Resources: Basic knowledge of principles and procedures for personnel
recruitment, training, labour relations and negotiation
Time Management: managing one's own time and the time of others
Coaching and Development: Teaching others how to do something
Management of Personnel Resources: Motivating, developing, and directing people as they
work, identifying the best people for the job
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations
to make improvements or take corrective action
Service Orientation: actively looking for ways to help people
Judgment and Decision Making: Considering the relative costs and benefits of potential actions
to choose the most appropriate one
Establishing and Maintaining Interpersonal Relationships: developing constructive and
cooperative working relationships with others and maintaining them over time
Making Decisions and Solving Problems: analysing information and evaluating results to
choose the best solution and solve problems
Communicating with Persons outside Organization: communicating with people outside the
organization, representing the organization to customers, the public, government, and other
external sources
Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize,
organize, and accomplish your work
Integrity: Job requires being honest and ethical
Attention to Detail: Job requires being careful about detail and thorough in completing work
tasks
Dependability: Job requires being reliable, responsible, and dependable, and fulfilling
obligations and commitments
Leadership: Job requires a willingness to lead, take charge, and offer opinions and set
department direction
Self-Control: Job requires maintaining composure, keeping emotions in check, controlling
anger, avoiding aggressive behaviour, even in very difficult situations
Achievement / Effort: Job requires establishing and maintaining personally challenging
achievement goals and exerting effort toward mastering tasks
Cooperation: Job requires being pleasant with others on the job and displaying a good
natured, cooperative attitude
Social Orientation: Job requires preferring to work with others rather than alone and being personally connected with others on the job
Independence: Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done
Initiative: Job requires a willingness to take on responsibilities and challenges
Strong service management experience
Strong attention to detail
Ability to drive continuous improvement in business practice; adding value by doing business smartly and efficiently; ability to implement strategies for development
Effective resource management and planning skills
Ability to prioritize and successfully complete multiple tasks timeously
Consistent, visible and proactive leadership skills; ability to make decisions, act and apply corrective measures when required
Experience in directing and leading a team of varying levels of experience and skill
Ability to build a positive team environment, to foster willingness among followers, to remove job related obstacles hindering growth and achievement, to build common ownership of commitment to group goals, shared vision and problem-solving
Ability to coach team members to achieve stated objectives
Ability to grasp and interpret goals and vision and to communicate it / implement strategies
effectively with evident improvement
Excellent organizational, administrative
Responsibilities
Sound management of Workshop in line with budget and company strategic objectives (Work in progress, work scheduling, quality of work, quote accuracy, profitability of individual workshops and department, profitability of maintenance contracts etc)
Overall responsibility to ensure quality customer service of the Workshop, to ensure optimum response time and professional service always. (through the evaluation of technician’s, administrative and supervisory staff’s training needs and ensuring lack of knowledge / skills are addressed.)
Overall responsibility to manage Workshop Personnel. (Including performance monitoring, payroll information, weekly / monthly departmental meetings, managing leave and absenteeism, ensure effective internal communication).
Ensure regular feedback to the department staff keeping everyone up to date with company news, market trends and other relevant information
Customer Care – regular visits, dispute resolution, promotion of services and general relationship building with our customer base
Preparation and presentation of weekly, monthly and quarterly + ad hoc reports.
Overall responsibility to ensure the Workshop team follows administrative procedures correctly
Ensure that health and safety requirements are met premises and that all regulations are adhered to
Ensure workshops meet the ASEC requirements
Drive customer service excellence
Grow the Workshop in line with company requirements
Development and implementation of operational innovation
visit our website at www.boardroom.co.za for more details and to register your C.V.
