Hr Services Administrator : Cape Town

Hr Services Administrator : Cape Town
Company:

National Oilwell Varco


Hr Services Administrator : Cape Town

Details of the offer

Requisition ID: 1907011 Description As HR Central Representative you will be joining our HR Services Team based at Cape Town. This is a critical role where you will work as part of a team in offering HR support to both internal and external customers ensuring the delivery of our Service Delivery Objectives across Africa. In this role as HR Representative you will work closely with our HR Business Partners, Centres of Excellence, Managers and Employees directly to offer and maintain a high level of customer service throughout each aspect of your role in support of the business and their needs. As HR Representative you will be able to adapt to changing priorities and requirements whilst exercising good judgement based on business need as well as be quick to identify critical information and respond appropriately. You will be self-starter, committed to self-improvement and development. Developing our business goes hand in hand with developing our people therefore you will work seamlessly as part of our wider HR Team to ensure a mind-set of continuous improvement is followed, ideally preventing repetitive enquiries and tasks and working to address those where they do. This role will apply expertise to improve processes and support other critical HR processes and initiatives in support of business goals. With the support of the HR Central Manager you will be open to new challenges and objectives.DUTIES & RESPONSIBILITIES:Primary responsibility of role is to respond to enquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactionsGather information and record data in HR tools, monitor transaction status of tickets and escalates transactions, as necessary; in order to respond to customer enquiries.Prepares error-free written communication including e-mails and letters and escalates, as necessary, to other parties on a number of various activities.Interact directly with managers, candidates and other HR staff/COE’s providing support as neededAccept and route requests for assistance over the telephone, via e-mail, via live chat, and through web formsWork directly with customers to resolve recurring or standard problemsWorking to the team Goals and Objectives of the supporting SLA’s for all work tasks that come into the shared mailbox striving for first class customer supportAction all promotions, transfers, terminations (and any other HCM System related actions) ensuring all authorisation is received prior to processingPreparation of contractual documentation for new hires seeing through end to end. Follows up with candidates relative to pre-hire documentation and follows through per full process through to Hire.
Ensure all HR systems are up to date and accurate per processes updating HR Systems where applicable.
Key HR Projects and Initiatives: Participate and assist in various projects, providing oversight and/or coordination of key projects within the HR Services wider team.Intercompany travel as and when requiredCarry out other duties as and when business requirements dictate as may be reasonably expected by line manager
Qualifications

SKILLS & EXPERIENCE REQUIREDStrategic
Able to understand, evaluate and apply technical information
Anticipates the impact of change and rises to the challenge, with the ability to accept risk and uncertainty
Delivers solutions and decisions that are effective and constructively impact both NOV and our customer’s organisation
Operating
Adept at exercising good judgement (sometimes with incomplete information) whilst being constrained by tight deadlines
Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks
Be quick to identify critical information and respond appropriately
Able to define, work within and improve business processes whilst exercising good judgement based on immediate and future business needs.
Able to apportion time effectively to complete tasks
Energy
Will be energised by challenges and drawn towards opportunities
Will be a self-starter
Organisational
Confident and professional when representing the company in person and in writing
Aspiring and keen to advance within the organisation
Personal and Interpersonal
A strong sense of customer focus (internal/external)
Committed to self-improvement and development through the role in order to achieve career goals
Is known to consistently adhere to ethical principles and expects others to follow suit
Firm and diplomatic when negotiatingQuality
Essential
Desirable
Qualifications:
Bachelor’s degree in HR or BusinessExperience:
Working knowledge within an HR support function and/ or
Working knowledge with a business administration function
Demonstrated history of achieving performance related targets (kpi’s, metrics)
Demonstrated ability to handle multiple tasks simultaneously and work in a fast paced environment. Demonstrated Project Management Experience
Process Development and Improvement experienceSkills, training or special knowledge
Computer literacy with Microsoft Office Suite (including good command of Microsoft Office: Excel, Word, Outlook)
Demonstrated use of Work Supported Systems
Demonstrated analytical capabilities with a strong appreciation for applying continuous improvement tools
Sharepoint
HR Systems including Oracle and TaleoJob: Human Resources
Schedule: Full-time
Shift: Day Job
Job Posting:


Source: Jobs4It


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements