Are you passionate about the hospitality industry and have a knack for sales? Do you thrive in a dynamic and customer-focused environment? If so, we invite you to become a valuable part of our team as a Hotel Sales Representative at Orion Hotels & Resorts (South Africa) (Pty) Ltd.
Position Summary:
The Hotel Sales Executive will be responsible for driving revenue by promoting and selling our hotels' services and facilities to potential clients. This role requires a strong sales background, excellent communication and negotiation skills, and a passion for customer service. The primary goal of the Hotel Sales Executive is to maximize hotel revenue through securing corporate accounts, group bookings, and individual reservations.
Key Responsibilities: Develop and implement sales strategies:Identify and target prospective clients to generate sales leads both corporate and leisure.Build and maintain a database of corporate clients, event planners, travel agents, TMCs, STOs, PCOs, FITs and other potential sources of business.Analyze market trends, competitor activities, and customer feedback to develop effective sales strategies.Sales and client relationship management:Conduct sales calls, meetings, and presentations to promote the hotel's services and facilities.Negotiate contracts, rates, and packages with potential clients to secure business agreements.Maintain positive and professional relationships with existing clients and provide outstanding customer service.Respond to customer inquiries and concerns promptly and professionally.Revenue generation:Achieve and exceed sales targets as set by the hotel management.Develop and execute sales initiatives to drive revenue growth.Monitor and analyze sales performance, market conditions, and customer feedback to identify opportunities for revenue optimization.Collaboration and teamwork:Collaborate with other departments (e.g., marketing, operations, front desk) to ensure seamless customer experiences and successful implementation of sales strategies.Attend relevant industry trade shows, conferences, and networking events to represent the hotel and build professional relationships.Minimum Requirements: Education and Experience:Grade 12 or equivalent qualification.A Valid driver's license and own reliable vehicle essential.A tertiary qualification in Business Administration, Marketing, Hospitality or a related field is preferred.Proven experience in hotel sales, business development, or a related field.Familiarity with the hotel industry, market trends, and customer preferences.Sales and Communication Skills:Strong interpersonal, negotiation, and presentation skills.Excellent verbal and written communication skills.Ability to build and maintain professional relationships with clients.Result-driven and self-motivated:Proven track record of achieving and exceeding sales targets and driving revenue growth.Ability to work independently, manage time effectively, and prioritize tasks to meet deadlines.Customer-centric approach:Passion for delivering exceptional customer service.Ability to understand customer needs, provide solutions, and handle complaints or feedback effectively.Adaptability and flexibility:Willingness to adapt to changing market demands and business priorities.Ability to work flexible hours, including evenings, weekends, and travel, as required.The successful candidate will be expected to attend a daily online meeting with management.
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