Hospitality Trainer

PURPOSE STATEMENTReporting directly to the Hospitality Manager, the Hospitality Trainer provides support and training of service, style and standards to all in-camp teams for Wilderness Namibia.KEY RESPONSIBILITIESDevelop and innovate new, relevant, fun experiences and moments for each campMonitor and provide guidance to camps on the correct use of guest materialAssist with the monitoring of softs and décor in respect of camp standardsEnsure camps are in line with the group in terms of branding and standards whilst still maintaining their own individuality through style, service and appearanceAssist with updating of standards manuals and gauging compliance through observations and regular reportingAssist in monitoring guest feedback in camp and address any concerns with the area managers and managers per camp as to training needsEnsure training content is kept up to date according to changes in policies, procedures and/or approved standards.Liaise closely with the Training department on further training needs in the camps and what should be covered, this to include support tools for camps.Be present for training trips, both internal and external when required.Conduct training workshops where and when required in service and housekeeping.QUALIFICATIONA Diploma in Tourism & Hospitality / equivalent.EXPERIENCE5 years minimum experience in the luxury travel industry, with 2 years having worked in a similar positionFormal and thorough understanding of hospitality service and standardsManagement experience and skills.Mentoring/coaching skills and experience will be an added advantageExtensive interactions with and understanding of international luxury travel clientele and their expectationsKnowledgeable in conducting audits on Services and StandardsExperience with Brand Management and Camp StylingCOMPETENCIESOutstanding interpersonal skillsAn international perspective, in order to understand the needs of guests from all over the world.Attention to detail and sense of style.Leadership skills.Verbal and written communication skills.Influential; ability to motivate and direct teams for excellence.A desire to mentor and improve skills of staffHigh integrity.Passion for the wilderness/conservation and peopleProficiency in Microsoft Office Suite or related software. Emotional intelligence.