Helpdesk Manager - Cape Town (Eastern Suburbs)

DBN000041 – Helpdesk Manager - Cape Town (Eastern Suburbs)Purpose of the Job:Overseeing the day-to-day operations, ensuring that all systems & processes are running smoothly, delivering high-quality service.Required QualificationsRelevant IT Tertiary Qualification – Must have2 years' experience as a Call Centre Manager - Not negotiableTraining in networking experienceDrivers LicenseSubstantial experience in coaching and mentoring teams on a daily basisExperience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc)Technical Competencies & Experience:Operational support for all the company's clientsIdentify client incidents/fault trendsEnsure fault/incident categories and subcategories are correctOn-site client supportProject ManagementClient installation managementCreate and maintain a comprehensive list of client requirements, scope of deliverables, and KPIsPlan and implement training and development initiatives for the teams who report to youOther duties as requiredBehavioral Competencies:Strong analytical and problem-solving skillsExcellent communicationAbility to work well in a pressurised environmentAbility to adapt to changing circumstancesIMPORTANT: Only shortlisted candidates meeting the above criteria will be considered.
If you do not hear from us within two weeks of applying, please consider yourself unsuccessful.Desired Skills:Operations ManagerIT Operations ManagerOps
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