Time left to apply: End Date: February 5, 2025 (2 days left to apply)Job requisition ID: R28031Job DescriptionResponsible for inbound telephonic communication.
Ensures quality of service exceeds clients' expectations.Hello Future Helpdesk ConsultantWelcome to FNB, the home of the #changeables.
We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
Now's the time to imagine your potential in a team where experts come together and ignite effective change.Are you someone who can:Payment of invoices for the Department and update the Help Desk database information including all guaranteed items in the branches is reliable and updated.Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.Resolve all customer queries efficiently, and within agreed timelines.Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.Provide service support efficiencies in order to ensure retention of clients.Responsible for supervising and managing of the Help Desk by ensuring correct capacity are available for effective operations.
Service delivery must be world class.Comply with governance in terms of legislative and audit requirements.Ensure accurate and reliable internal and external information and business financial reports are drafted and available for the business, including weekly reports and MIS on projects.Manage own development to increase own competencies.You will be an ideal candidate if you:Relevant qualification.You will have access to:Opportunities to network and collaborate.Challenging working environment.Opportunities to innovate.We can be a match if you are:Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to ask questions.Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.Are you interested to take the step?
We look forward to engaging with you further.
Apply now!Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.05/02/25All appointments will be made in line with FirstRand Group's Employment Equity plan.
The Bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.About UsFirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa.
The group also offers certain niche products and services in the UK and India.
Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa.The group follows a multi-branding approach.
Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo, DirectAxis and MotoVantage.
Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services.The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses.The group's purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets.
All of our businesses have successful volunteering programmes which also allow employees to adopt and support causes close to their hearts.
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