Head, Service Portfolio Delivery, Corporate Functions & Engineering Professional Services, Ets

Head, Service Portfolio Delivery, Corporate Functions & Engineering Professional Services, Ets
Company:

Standard Bank


Head, Service Portfolio Delivery, Corporate Functions & Engineering Professional Services, Ets

Details of the offer

Job Details

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for aHead, Service Portfolio Delivery, Corporate Functions & Engineering Professional Services,to join ourEngineering Technology Services ITteam at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for more than 150 years, and now spans 17 countries across the African continent.
Job Purpose

To provide strategic vision, operational leadership as Service owner for Group Corporate Functions ETS portfolio. To direct, guide professional services (engineering excellence, business admin support), lead Service owners, balance ETS Service requirement. To be accountable for end to end delivery (across service value chain, internal,external), cost of contracted Services. To partner and ensure strategic service alignment with Group Corporate Functions, executing against standards, toolboxes.
Key Responsibilities/Accountabilities

Product
- Direct and deliver contracted Business solutions and features coordinating the full service value chain relating to the specific service(s), integrating all service contributors, internal or external service partners. Managing cost and delivery to the contracted service level agreements.
People
- Manage dual purpose requirements - balancing contracted service capacity with ETS requirement for service. Align and execute on ETS capacity models, developing workforce plans for the Service Portfolio driving appropriate capacity to allow for delivery on all contracted services across all markets.
- Coach and mentor the delivery teams, providing quick resolution for problems and roadblocks.
- Champion initiatives aimed at inculcating the desired service culture and future skills development. encouraging participation by Service execution teams.
- Act as the senior ETS interface into Corporate Function heads within the Group, directing the deployment of Technology resources aligned with the priorities of contracted services and country priorities.
- Provide strategic direction, leading and guiding teams on their output in line with the service expectations, contracted delivery and respective Group Corporate Function strategic technology plans. Interview, recruit and select leadership teams that have the right technical and personal abilities to help further ETS' mission.
Strategy
- Actively align with the Group Corporate Function Technology plans by fostering a strong working relationship with the respective CIO organisations participating and influencing strategic road maps and plans based on country priorities.
- Align with Group Corporate Functions on 3rd party strategies, participating in relevant Engineering Technology Services (ETS) Service and Commercial management processes for the selection of suppliers, negotiation of contracts, reviewing and monitoring of supplier performance to improve service delivery to countries. Manage or oversee day to day supplier relationships and performance.
- Formulate the service strategy for services owned within function/ portfolio in accordance with overall ETS service strategic objectives. Inculcate service orientation and culture within delivery functions and teams
Technology & Architecture
- Collaborate in ETS processes to aggregate and visualise cross service delivery by contributing to the creation and maintenance of the integrated delivery plan. Proactively identifying conflicts and dependencies between initiatives to optimise value and achieve highest efficiency of resources, by engaging with key stakeholders.
- Execute on responsibilities against the ETS service management model, standards, and processes. Directing service content from Strategy and Design, transition and operations, measurement, reporting, to improvement and optimisation.
- Ensure service success by ensuring the development of relevant communication, release notes, training and knowledge management to ensure smooth service transition and increase country readiness.
- Drive engineering excellence by focusing on Agile principles, employing DEVOPS and system team constructs, growing competency and fungibility of capabilities (drawing on Group Technology domains and practices).
- Assume overall responsibility for effective Portfolio, program, project management and Delivery capabilities delivering a broad range of contracted IT services, executing against standards and toolboxes and continuously optimising service aimed at the efficient and effective provision of IT services.
- Draw on experience to focus on optimisation initiatives to better service execution, service levels, reporting. employ a process of review,suggest,modify,improve, automate aspects of a service.
- Authorise at a functional level the allocation of resources for the planning, development and delivery, as appropriate, of contracted services , setting the strategy for resource management to respond cost effectively within ETS capacity models.
- Forecast, facilitate, build capacity plans and decide upon appropriate insourcing and outsourcing models to support the contracted services and delivery requirements.
- Contribute to the overall success of ETS service delivery and country service experience by making visible the specific capacity, availability and continuity (Always on) requirements for the Service Portfolio based on usage/consumption and forecasts.
- Drive, assist or support programme execution remaining accountable for the end-to-end delivery of all the identified programmes in the Service portfolio, engaging Group Corporate Function CIOs and Corporate Function Product Owners and overseeing Service portfolio level reporting.
- Oversee identification of service operation requirement for the Service Portfolio and provide service support communicating Quality of Service concerns and outages to Group Corporate Function CIOs, Technology Domains and CTO. Ensure implementation of incident management with tiered support and within SLA requirement, Event and Problem Management.
Client
- Provide directional leadership to Service Portfolio to deliver on the contracted services relevant to Corporate Functions and Professional services ensuring the desired client experience.
- Collaborate with Service & Commercial Management to direct and participate in communication with Group Corporate Function CIO structures during incident and resolution processes, specifically advising on Customer impact as a result of outages, together with communication action plans.
- Drive a culture of service excellence and consistent client experience aligning service levels with business needs and expectations. This includes delivery to Service levels driven by commercial pragmatism, Agile principles, and engineering excellence.
Data
- Implement Service metrics and measures, reporting on services to ETS Service & Commercial Management standards, processes and intervals and input into appropriate systems.
- Oversee the provision of service metrics and dashboards, using the information as input to plan and manage remedial efforts and service management improvement initiatives in order to achieve agreed service levels.
Financial Management
- Monitor budgets against expenditure and manage IT costs in line with organisational parameters.
- Prepare annual IT financial budgets to facilitate the management and operations of the service portfolio by formulating and gaining acceptance for annual revenue and capital budgets. Manage the financial risk of the monitoring the expenditure and assessing the health of the Service portfolio unit in consultation with Group IT Finance.
Risk, Regulatory, Prudential & Compliance
- Oversee and ensure that the Group Technology Risk Management minimum standard is adhered to. Drive and champion a positive risk culture and attitude within the teams.
- Actively participate in relevant risk governance forums including providing necessary input and escalating relevant risk issues. Establish appropriate risk oversight and governance processes and structures within the area.
Preferred Qualification and Experience

Qualifications:
- Post Grad Degree in Information Studies/ Information Technology
- Industry related certification/ membership
Experience:
5-7 years:
- Proven track record engaging and building strong relationships with senior stakeholders (Group Function Heads) in corporate environment.
Show understanding of complexities of implementing central systems and applications for distributed use. Knowledge of regulatory and compliance requirements related to African regions implementations will be beneficial.

8-10 years:
- Significant experience managing technology in large multi-dimensional corporate environment, preferably financial industry, Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; different ownership models. Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change. Experience working in a multi-vendor and outsourced IT environment. Leadership working with individuals.
- Prior experience managing large teams providing managed services to customers. Experience in managing vendors/suppliers of professional IT services Leadership/management experience across multiple geographies
Knowledge/Technical Skills/Expertise

- IT Risk Management
- Stakeholder Management (IT)
- Financial Management (IT)
- Agile Estimation and Prioritisation
- Agile Principles

Requirements

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