Head, Infrastructure Production Services, Ets

Head, Infrastructure Production Services, Ets

Standard Bank

Head, Infrastructure Production Services, Ets

Details of the offer

Job Details

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for aHead, Infrastructure Production Servicesto join ourEngineering Technology Services ITteam at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for more than 150 years, and now spans 17 countries across the African continent.
Job Purpose

To provide strategic vision, operational leadership to Infrastructure, technical platforms, technology operations functions and services balancing ETS requirement to service demand. To direct, guide capability owners responsible for infrastructure and network functions. To be accountable for service delivery, cost of contracted services, service value chain and all partners. To partner and ensure strategic alignment with Group Chief Technology strategies, executing against standards, toolboxes.
Key Responsibilities/Accountabilities

Risk, Regulatory, Prudential & Compliance
- Oversee and ensure that the Group Technology Risk Management minimum standard is adhered to. Drive and champion a positive risk culture and attitude within the teams.
- Actively participate in relevant risk governance forums including providing necessary input and escalating relevant risk issues. Establish appropriate risk oversight and governance processes and structures within the area.
- Collaborate with Service & Commercial Management to direct and participate in communication with countries structures during incident and resolution processes, specifically advising on Customer impact as a result of outages, together with communication action plans for the Group Technology Domain owners. Strategy
- Formulate the service strategy for services owned within function/ portfolio in accordance with overall ETS service strategic objectives. Inculcate service orientation and culture within delivery functions and teams
- Actively align with the Group Technology strategic plan by fostering a strong working relationship with the Group Technology domain/practice participating and influencing strategic road maps and plans based on country priorities.
- Align with Group Technology domain owner on 3rd party strategies, participating in relevant Engineering Technology Services (ETS) Service and Commercial management processes for the selection of suppliers, negotiation of contracts, reviewing and monitoring of supplier performance to improve service delivery to countries. Manage day to day supplier relationships and performance.
- Actively lead the overall planning and management of the multi-faceted components of Software and Hardware for ETS service delivery (implemented across the geographies) covering the complete software asset lifecycle, identifying software and Hardware license optimisation opportunities.
- Lead the management of the SBG (ETS) infrastructure estate, oversee and manage the development of infrastructure technology roadmaps, taking into account the impact of cloud migration and Group Business Line strategies and Service portfolio delivery on ETS infrastructure implementation and operations.
Technology & Architecture
- Collaborate with ETS Service & Commercial Management to plan and execute on technology and infrastructure capacity requirement management for ETS services as part of service value chain, availability management.
- Collaborate with Group and Country CIO's executing against standards, tools, processes to implement hardware and software asset management throughout the lifecycle across all geographies to contracted service expectations. This also includes ongoing alignment and engagement with the major software and hardware suppliers and the Group Information Technology executives.
- Deliver, on behalf of technology practices (and aligned to toolboxes), the acceleration capability that can be contracted by countries to establish and mature technology capabilities, promoting the Technology domain and platform capability.
- Authorise at a functional level the allocation of resources for the planning, development and delivery, as appropriate, of contracted services , setting the strategy for resource management to respond cost effectively within ETS capacity models.
- Forecast, facilitate, build capacity plans and decide upon appropriate insourcing and outsourcing models to support the contracted services and delivery requirements.
- Execute on responsibilities against the ETS service management model, standards, and processes. Directing service content from Strategy and Design, transition and operations, measurement, reporting, to improvement and optimisation.
- Ensure service success by ensuring the development of relevant communication, release notes, training and knowledge management to ensure smooth service transition and increase country readiness.
- Drive engineering excellence by focusing on Agile principles, employing DEVOPS and system team constructs, growing competency and fungibility of capabilities (drawing on Group Technology domains and practices).
- Draw on experience to focus on optimisation initiatives to better service execution, service levels, reporting. employ a process of review,suggest,modify,improve, automate aspects of a service.
- Lead and guide teams ins the application of IT infrastructure expertise towards the diagnosis of problems, evaluation of solutions, delivery of solutions and operational best practice.
- Incorporation of all functions and resources that perform deploy and operate processes pertaining to all technology infrastructure, shared technical platforms and asset management (hardware, software) services across geographies into one service orientated function.
- Ensure continuous deployment and operation of the entire Standard Bank Group infrastructure that enable Service Portfolio delivery for Group Business Lines and Group Corporate Functions, contributing to the success of ETS service delivery and Group Technology strategic objectives of service stability - Always on.
- Collaborate with ETS stakeholders to guide and arbitrate decisions where contention exist due to conflicting priorities based on ETS Service Portfolio Delivery road maps and platform, infrastructure road map requirements.
- Direct and deliver contracted services coordinating the full service value chain relating to the specific service(s), integrating all service contributors, internal or external service partners. Managing cost and delivery to the contracted service level agreements.
- Drive a culture of service excellence and consistent client experience aligning service levels with business needs and expectations. This includes delivery to Service levels driven by commercial pragmatism, Agile principles, and engineering excellence.
- Implement Service metrics and measures, reporting on services to ETS Service & Commercial Management standards, processes and intervals and input into appropriate systems.
- Oversee the provision of service metrics and dashboards, using the information as input to plan and manage remedial efforts and service management improvement initiatives in order to achieve agreed service levels.
Financial Management
- Execute on relevant hardware and software asset management budget and monitoring Controls. Day to day management of direct agreements with relevant suppliers in support of ETS service delivery.
- Monitor budgets against expenditure and manage IT costs in line with organisational parameters.
- Prepare annual IT financial budgets to facilitate the management and operations of the service portfolio by formulating and gaining acceptance for annual revenue and capital budgets. Manage the financial risk of the monitoring the expenditure and assessing the ealth of the Service portfolio unit in consultation with Group IT Finance.
- Champion initiatives aimed at inculcating the desired service culture and future skills development. encouraging participation by Service execution teams.
- Manage dual purpose requirements - balancing contracted service capacity with ETS requirement for service. Align and execute on ETS capacity models, developing workforce plans for the Service Portfolio driving appropriate capacity to allow for delivery on all contracted services across all markets.
- Coach and mentor the delivery teams, providing quick resolution for problems and roadblocks.
Preferred Qualification and Experience

- Post Grad Degree in Information Studies/ Information Technology
8-10 years:
- Experience in working in a variety of technical areas within IT. Understanding and experience of the various disciplines within IT and how they relate to each other. Managing a large group of direct reports at a senior level providing direction to the team. Able to manage a sizeable cost centre and budget.
- Knowledge of the concept, techniques and theories associated with the ITIL service management principle and framework. Experience in a
leadership position at a senior/director level. Knowledge of principles underlying leadership, team and group dynamics. Exposure to recovery
- Delivery of services in an outsourced environment, into the African continent will be beneficial.
Knowledge/Technical Skills/Expertise

- Capacity Management
- Vendor Management
- IT Risk Management
- Stakeholder Management (IT)
- Infrastructure and Platforms Support
- Availability Management

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