Guest Service Executive

Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionGreet and assist guests upon arrival and departure, ensuring a smooth check-in and check-out process. Address guest needs, requests, and complaints promptly and efficiently.Manage guest reservations, confirm bookings, and handle special requests. Provide accurate information about the hotel's services, facilities, and local attractions.Handle guest complaints and concerns with a positive attitude, finding effective solutions to ensure guest satisfaction.Liaise with other departments (e.g., housekeeping, concierge, food and beverage) to coordinate services and address guest requirements.Maintain a thorough knowledge of the hotel's policies, services, and procedures to provide informed assistance and uphold the high standards of the property.Maintain accurate records of guest interactions, feedback, and special requests in the hotel management system.QualificationsDegree or Diploma in Hotel Management.Minimum 2 Years of Experience in Guest Relations.
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