Are you passionate about providing exceptional hospitality experiences? Do you have a welcoming smile and a knack for making guests feel at home? If so, we have the perfect opportunity for you! The Sebel Auckland Viaduct Harbour and The Sebel Auckland Quay West are looking for a dynamic and enthusiastic Guest Service Agent to join our dedicated team.Job DescriptionAre you a people person with a passion for hospitality? Do you thrive in a dynamic, fast-paced environment? If so, we have an exciting opportunity for you at the The Sebel Auckland Viaduct Harbour and The Sebel Auckland Quay West as a Guest Service Agent!What will you be doing?Deliver service excellence, from check in to check out and everywhere in betweenBe the first point of contact for guests and visitorsComplete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel's facilities to taking reservations and maintaining guest accountsUndertake the refilling of minibar in guest rooms for arrival rooms or top up for in-house guestsProvide passionate, knowledgeable, and friendly service to external and internal guests at all timesAnswer all telephone calls in a professional manner according to brand standardReconcile cashier floats at the completion of each shiftEnsure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty programYour Skills and experience include:Previous customer service experience advantageous, preferably in a hotel environmentStrong knowledge of computer systems including Microsoft Office and preferably in Opera CloudThe ability to work under pressure, multitask, and think on your feet to quickly resolve issues is requiredStrong communication skills and pride in personal presentationHave a natural ability to surprise guests with your authentic guest service, setting you apart from the restA genuine customer service focus and a strong dedication to always making our guests smile during their stayOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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