Guest Relations Consultant

Duties: Perform reception functions related to all guest touch points, including guest interaction, hosting duties and administrative tasks.Obtain all required reservation information prior to arrival, following up on arrival details on the day.Meet and greet guests, perform the guest arrival experience including all amenities, welcome and check-in.Perform the guest departure experience, including payment of the account and obtaining keys where applicable, check out, lunch packs and farewell.Offer guests information regarding all services, accommodation, and facilities.Ensure ultimate guest relations in the Hotel ensuring that the personal attention level is maintained.Be present for the hosting of meals when required.Conduct periodic room checks and checks of the guest areas ensuring that housekeeping standards are maintained.Effectively communicate reservation information and guest preferences / dietary requirements to all departments prior to arrival and throughout the stay.Communicate effectively within the company and property as well as with third partiesFollow approved company and property sustainability practicesDemonstrate flexibility and adaptability towards changing working hours and shiftsRequirements: Grade 12Qualification in Travel and TourismA minimum of 1 year experience in a similar positionSound knowledge of MS Office suite and PAN StratKnowledge and experience of overall hospitality operations.Confident team player with positive attitude, enthusiasm, and emotional controlPresentable and well spoken.South African or Valid Work Permit