Guest Experience Consultant

Duties: Welcome & introduce guestsCheck-in and check-out guestsPass all relevant guest information on to various departments as requiredAssist guests with bookings, tours and transfers, build and create guests itinerariesEnsuring that all guest information and rates are correctGuests liaison to all outside guests and assist onsite restaurant when neededUpdate guests profiles Requirements: Grade 12Hospitality Certificate / DiplomaAt least 2-3 years experience in a similar roleExperience working with Opera / Opera CloudVery strong computer and great administration skillsPassionate about the hospitality industryExcellent interpersonal- & communication skills, written and verbal in English (in person and telephonic)Strong customer service orientation with excellent people skillsAbility to maintain a professional working relationship with all departments and across cultures and religionsComfortable in dealing with very distinguished clienteleMust be well-presented