Growth Manager Pietermaritzburg

Job title: Growth Manager (Pietermaritzburg)Job Location: KwaZulu-Natal, PietermaritzburgDeadline: May 05, 2025Minimum RequirementsPost matric qualification in General Management advantageousSales, Marketing or Management diploma advantageous3 years' minimum experience, at Mid-Management levelFinancial knowledge of Budgets, forecasting and Profit and LossGrade B Security Certificate – (existing or to be obtained on appointment)Experience in the Security Industry preferredDuties & ResponsibilitiesLeadershipTo consistently provide strong leadership of the branch and its employeesTo communicate with passion the vision and strategy of the branch and its performanceTo make timely, considered decisions for the long-term success and development of the branchFinance, Planning & ControlsSubmit budget plans and stretch targets for each facet of the branch, and ensure these are continually metSubmit monthly business plans, operating and sales budget for the branch in accordance with regional requirementsManage and ensure accurate forecasting for branch in accordance with FinanceManage Branch P&L to ensure profitability is sustained and growth is achievedManage effective collections for the branchOperationsEnsure that effective planning / production controls are established in all areas and are a key management toolMaintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniquesChampion the development of a customer focused quality improvement cultureEnsure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessaryEnsure that service levels throughout the branch and area are sustainedDrive a community driven pro-active service throughout the branch by engaging with forumsManage the branch fleet to ensure that no disruptions occur due to vehicles off the roadConduct client visits for contact crimesHealth, Safety and EnvironmentMaintain health & safety policies and working proceduresEnsure compliance with Company policies, SA laws, codes of practices and corporate guidelinesMarketingDrive all marketing activations within the branch and have a set annual planDrive customer perception within the branch and address issues highlighted in Customer Perception SurveysDrive strong social media presence within the branch identifying influencers and forging good relationships with themDrive a culture of "content-creation" to remain relevant in the social media spaceEnsure that OTT strategies are implemented and relevantDrive effective / pro-active communicationsCommercialBe proactive in regularly reviewing customer requirements and feedbackCommunicate with customers on a regular basisEnsure close liaison with branch sales teamExploit new market and product opportunities via various external routesCreate an environment where solutions to technical customer demand issues can be resolved creatively with commercially viable productsPeople ManagementIdentify training and development needs among staff and coach accordinglyPeople management, including all HR related issues as well as staff developmentComplete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become availableBusiness DevelopmentTogether with operational managers identify Residential Guarding and bulk sale opportunitiesGenerate proposals for bulk business / Residential Guarding sitesDrive community involvement through operational collaborations and the effective communication thereofManage the profitability of Residential Guarding schemesAttrition and Retention ManagementManage all elements of attrition with aim to retain clients at all timesDrive reconnections within the branchAnalyse branch attrition and plan mitigating actions to remedy itManage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum
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