Description
TEN Lifestyle Group became a public company (AIM listed) in the UK in November 2017. The company’s revenues have been growing at c.24% CAGR with global expansion pre-pandemic. A key part of supporting the continuous growth in the business is to digitalise finance to make it “fit for the future” and develop “best in class” processes, systems and controls that we can leverage.
TEN is looking for a confident, committed, people centric candidate with strong finance systems experience. You will be a key part of the team responsible for managing the implementation of Microsoft Dynamics 365 Business Central and maintaining / integration of other relevant systems (e.g. Travel booking / payment systems) to help enhance and support the Group’s current financial systems environment.
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?
Key Responsibilities
Undertake the full implementation lifecycle of Dynamics 365 Business Central
Producing appropriate documentation to a high standard according to project methodology and phase.
Act as Subject Matter Expert and Super User for Dynamics 365 Business Central solutions and best practices.
Triage and trouble-shoot Finance systems requests; signpost resources to encourage self-service; help Finance teams navigate change processes.
Monitor and track Finance requests and incidents, identifying trends and root causes
Develop plans for remediation of repeat issues, and work closely with Finance and other functional teams to deliver in an appropriate timeframe.
Partner with Finance teams to understand their system needs - whether pain points causing inefficiencies, or future needs due to changing business requirements
Develop resources and deliver teach-ins to address knowledge gaps across Finance, including the evolution of a super user network.
Collaborate cross-functionally with primarily Technology, Product and IT to understand the development roadmap pipeline, and assess any impacts on core Finance systems
Communicate progress updates to relevant parties both formally and informally, internally and externally.
Ongoing commitment to continuous professional development; completing relevant certifications in a timely manner when necessary.
UK and overseas travel expected.
Carry out additional, reasonable duties as may occur from time to time as instructed by members of Senior Management.
Recommend control and process improvements both in Finance and across departments.
Ad hoc projects & analysis within the Group Finance remit
Requirements
Good understanding of financial accounting, systems, processes and controls (Accounting qualification preferable or knowledge built through experience)
Experience in implementation of financial systems and preferably experience on modules of Microsoft Dynamics 365 Business Central
Experience in internally build CRMs/platforms and external payment processors.
Travel systems experience (preferable)
Strong inter-personal, project management and communication skills
The desire and willingness to investigate and challenge information and action where appropriate
Ability to work to deadlines and prioritise workload
Strong Excel skills
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.
We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.
Preference will be given to candidates in alignment with the employment equity plan of the organization
Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.
