Title : General Manager - Restaurant/ Hotel Salary: Market Related - Will be discussed in the interviews Location : Lusaka, Zambia Lusaka’s newest culinary concept is seeking an experienced General Manager to join our flagship team and highly progressive culture. Significant time and resources are invested in the development and implementation of our team members, to ensure we deliver premium service to each guest. If you believe you are the right fit for our fast-paced multi-faceted establishment, please see duties and requirements below. Character Requirements: Hands-On Have Positive, 'Can Do' Attitude Well-Presented Organised Punctual Fast Paced Outgoing Achiever Driven Excellent Team Leader Customer Focused Ambitious Progressive Excellent Interpersonal Skills Problem-solving ability, to resolve issues as they arise (Will be tested) Professional Requirements: Valid Passport Service orientated Must know how to train FOH staff Must know how to manage cost and operations; 5 year’s experience in Cost and Operations in hospitality Strong ability to effectively work independently and in teams Have previous experience in a comparable role (5 years minimum) Proven Experience as A Restaurant Manager in A Hotel or Restaurant Sales and Customer Service Skills Excellent Interpersonal Skills for Diplomatically Handling Staff and Customers Strong Written and Oral Communication Skills for Managing Business Admin and Personnel Matters The ability to cope under pressure Good business awareness for achieving successful performance. Must meet set Targets. Good cooperation skills - the ability to both work in and lead a team Strong planning and organizational skills to run a streamlined operation The ability to work independently and make decisions confidently Be driven and focused on first class standards across every aspect of the operation both front and back of house Experience in Excel, Word etc. Able to read, translate financial reports Education & Experience Requirements: Hospitality Management: 2 years (Preferred) Business or management Hospitality management Duties: You will not only oversee every aspect of the day to day running of a very busy restaurant but will also have a fundamental role in ensuring the high standards of the group are maintained and enhanced. Your main management skills will be crucial as you will take full responsibility for the performance and standards of your team. Your role also encompasses all aspects of health and safety relating to running a busy, high volume food led operation. Ensure that your restaurant operates efficiently and profitably while maintaining its good reputation and ethos. Focus on product quality delivered with premium customer service Quantify service, revenue, profitability and quality goals. Manage the entire operation Financial Planning and Strategy Decision Making Process Improvement Drive sales and profitability through effective management on shift and operational controls throughout the business. Deliver consistent high-quality guest experience Strategic Planning Profit management Quality Control Achieve the KPIs / performance metrics for the ongoing financial success of the business Manage HR responsibilities including recruitment and development of staff Daily Stock Control Daily and weekly reconciliation of sales/ end of week/ payroll. Combine strategic planning and day-to-day management activities Cost Accounting Developing Budgets Establish restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates. Growth opportunities: The opportunity to develop to area manager is a clear and distinct opportunity for the candidate who shows the right aptitude and performance levels.