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General Manager Operations

General Manager Operations
Company:

(Confidential)


Place:

Gauteng


Job Function:

Management

Details of the offer

Great that you're thinking about a career with BSI!

Reports Direct to:Managing Director South Africa
As a result of an internal move, we now have a rare opportunity for an experienced General Operations Manager to join our successful Operations Delivery Team!
This is a leadership position that is both strategic and operational reporting directly to the Regional Managing Director responsible for leading the Delivery Teams to meet revenue and profitability targets for the South Africa, as well as operational and customer KPI’s, whilst meeting compliance and regulatory requirements.
You will be responsible for defining, developing and embedding the SA System Certification, Training and SA Product Certification Strategy in line with the META Stream Strategy and working in close collaboration with the wider META Executive team and META Countries as appropriate. Ensure headcount and skills mix are resourced appropriately to meet our delivery and utilisation budgets, both in the short and longer term, taking account of demographic and certification trends.
A primary focus for the role is to ensure the implementation of a common, consistent and best practice approach as defined by the Global and META Stream, thereby ensuring South Africa achieves its profitability targets (Gross Margin, Contribution Margin and MOP) for System Certification, Training and Product Certification Delivery.
The role is accountable for implementing strategy for delivery to the EMEA Operations & Compliance Director within the EMEA Cluster
The role will require frequent travel within the South African and wider META region as required.
Key Responsibilities & Accountabilities
Provide thought leadership on our Training, Certification Assessment Delivery (System & Product Certification) offering to position us at forefront in our market.
Working with the EMEA System Certification Director, create the SA System Certification Strategy in line with the strategic plan;
Lead a team of Operations Team Leaders, Client Managers and External Resource Sub-contract Auditors, Tutors ensuring the region has the correct resources to deliver the budgeted days and Training Courses to meet our utilisation targets and delivering customer expectations to a high level of satisfaction.
Develop a strategic resource plan in order to deliver against current customer demand while building the skill base to deliver against forecast demand in line with both the budget and strategic plan.
Contribute to the development of the SA strategy, ensuring alignment with the EMEA strategy and be responsible for change programmes and initiatives as required
Provide management and leadership across South Africa to ensure our operations leaders and assessment/tutor colleagues maintain high levels of performance in line with our Customer First Principles, Values and Excellence Behaviours.
Oversee the effective and timely on-boarding of new colleagues training and requalification of Assessment/Tutor staff.
Ensure that all staff audits, qualifying reviews and where required report reviews are undertaken as required.
Work with the South Africa Managing Director and key stakeholders to prepare the Strategic Plan, delivery budget for the region and regular forecasts and develop the stream input for the UK
Play a lead role in developing the vision for #Great place to work for our Field based colleagues, identifying and implementing short term improvements as well as identifying strategic opportunities/needs to ensure we retain and engage our colleagues to create a high performance culture.
Lead a performance management culture, addressing underperformance effectively and carrying out succession planning for the region and across the wider META where relevant to support our future technical / leadership needs, our colleague career aspirations, engagement and retention of key talent.
Person Specification
Demonstrable experience in a senior leadership role within an operations environment.
Demonstrable experience of operating in a matrix structure within a global professional services organisation.
Able to collaborate, influence and work effectively across regions, streams and sectors to meet business goals.
Adaptive communication skills.
Is able to both coach and mentor colleagues to achieve desired outcomes.
Leadership or relevant technical qualifications an advantage but not essential.
Able to travel regularly, predominantly regionally but META and global
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
To protect our candidates and BSI employees during the Covid-19 outbreak, all interviews will take place remotely.


Source: Neuvoo3_Ppc

Job Function:

Requirements

General Manager Operations
Company:

(Confidential)


Place:

Gauteng


Job Function:

Management

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