BA/BSc/BCom degree in business or relevant field; MA/MBA a plus
10 years’ experience in the L&D industry at senior management/consultant level
SST level IV capacity (implementation and execute from I – IV)
Effective management team
Effective customer relations
Reputation in industry
Effective talent management
Legal compliance and Corporate governance
Experience in planning and budgeting
Knowledge of business process and functions (finance, HR, procurement, operations etc.) (Strong working knowledge of operational procedures)
Strong analytical ability
Excellent communication skills – verbal and written
Outstanding organizational and leadership skills
Solid presentation skills and ability to explain and simplify complex processes to an audience.
Good at financial management and persistent business will to succeed.
Ability to enforce and maintain high standards, even under pressure.
Strong decision-making capabilities
Above-average collaboration and delegation skills
Ability to motivate and lead people, and hold employees accountable
To provide a strategic role in the operational success of the Learning Academy.
The GM should maintain a positive and ethical work climate that is conducive to attracting, retaining and motivating a diverse group of top-quality employees at all levels of the company. In addition, the GM is expected to foster a company culture that promotes high performance, encourages individual integrity, and fulfils social responsibility objectives and imperatives.
The chief driver of business results is through the management team.
Objectives of the GM Role
Develop strategic plans for optimized productivity
Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement
Uphold standards of excellence and soaring quality
Seek out opportunities for expansion and growth by developing new business relationships
Provide guidance and feedback to help others strengthen specific knowledge/skill areas