General Manager

Main Job Purpose:The General Manager - Cape Town is a senior leadership role reporting directly to the CEO.
The primarypurpose of this position is to lead, manage, and grow the Cape Town branch, overseeing a team ofprofessionals, including account managers, sales specialists, operational staff, and administrativepersonnel. The role focuses on driving business growth, managing operations, and ensuring profitability whilemaintaining high levels of client satisfaction. Minimum Desired Qualifications:Bachelors Degree in Business Administration, Management or a related field.
A masters degree is preferred.10+ years of managerial experience, preferably in ICT or related sectors.Strong understanding of tender processes and government contract management.Proven track record in revenue generation and branch management. Minimum Desired ExperienceExtensive experience in managing client and operational portfolios.Proven success in sales, strategic planning, and financial management.Strong leadership and team development skills. Minimum Desired CompetenciesExceptional communication, negotiation, and interpersonal skills.Strategic and analytical thinking with the ability to develop and implement business plans.Proficiency in financial and operational management tools.Strong knowledge of ICT solutions and government tender regulations. Reporting Structure List of Duties and Responsibilities: Market Analysis and StrategyMonitor market trends and competitor activities to identify growth opportunities.Implement competitive pricing and operational strategies. Innovation and Continuous ImprovementPromote a culture of innovation by adopting new technologies and practices.Identify and implement operational improvements to enhance efficiency. Financial ManagementDevelop and oversee the branch budget, ensuring profitability.Monitor financial performance and implement corrective actions as needed. ReportingPrepare monthly and quarterly operational performance reports for the Managing Director and other Meetings.Track key metrics, such as project timelines, service quality, and resource utilisation.Provide insights on operational trends and areas for improvement. Leadership and Team ManagementLead and mentor the finance team, fostering a culture of accountability and excellence.Coordinate with other departments to ensure financial policies and practices are effectively implemented.Provide leadership to the Cape Town branch, fostering collaboration and innovation.Develop and Execute Strategic plans to achieve branch goals.Recruit, train, and mentor staff to build a high-performing team.Conduct performance reviews and support career development. Compliance and Risk ManagementEnsure adherence to all regulations, policies, and industry standards.Implement risk management strategies for sustainable operations. Client and Operational ManagementManage all client services, including tender applications and government contracts.Ensure exceptional customer service and resolve client issues promptly. Revenue Growth and SalesDrive revenue growth through effective sales strategies and relationship building.Set and monitor sales targets, account plans, and performance metrics. Accountability:Responsible for the overall success, profitability and service delivery of the Cape Town branch.Achieve revenue and operational targets as outlined in the strategic plan.Maintain high levels of customer satisfaction and loyalty. NOTEThe above job profile identifies the key areas of responsibility of the position and is not all - encompassingdescription of duties and tasks.
The job profile may be subject to review from time to time.
The incumbentwill be required to perform similar such duties and tasks in any area of driving business growth, managingoperations and ensuring profitability for the Cape Town office as may be designated by management fromtime to time.
The incumbent will at all times be required to render the highest level of courtesy and serviceto the client even where such service may fall beyond the main duties or scope of this position.