Fund Liaison Officer (2 Years Fixed Term)

The Fund Liaison Officer will be responsible for Fund related issues escalated from Service Providers and HRM. The successful incumbent will provide administrative support within defined Employee Data Management and Benefit processes as well as provide onsite administrative support including front desk support to associates on Pending PHI, PHI, Retirement, Benefit questions and support for active associates, death cases Salaried and hourly.
You will be responsible for responding to customer queries outside of service provider scope in line with SLA’s/KPI’s. You will ensure consistency of process and accuracy of data in accordance with BMW Group and legislative guidelines (concerning EDM and Benefits Administration and HR Admin/ Coordination). You will support process and service delivery improvements and optimization of performance, efficiency and effectiveness. You will also prepare and provide accurate and timely documentation to associates and service providers.You will investigate, analyse and provide feedback on EDM allocated tickets via Advise HR Cloud and close ticket allocated on Advise HR Cloud. You will liaise with Medical aid administrators on medical aid administration / membership matters, i.e. new membership, change in membership, cancellation of membership, death of a retirees still on Medical Aid and ensure that all reconciliations relating to medical aid membership and payments / contributions are undertaken monthly. You will facilitate the Retirement, Pension and Provident Fund administration. You will administer social club payments and produce standard monthly reports on social club expenditure. You will also be responsible for Ad hoc daily and monthly duties.Qualifications and Experience
Grade 12Post matric qualification in office Administration and/or equivalent;Minimum of 3 years pension funds and/or medical aid administrationStrong Administrative background;Communication skills;Customer Service orientated;Knowledge of payroll processes;MS Office, MS Word and MS Excel and SAP End user skills.